Syuhendra Bin Syurbaini
Singapore
Summary
Effective communicator and collaborative team player with a knack for maintaining composure and organization in challenging situations. Skilled at handling difficult circumstances calmly and methodically, fostering a positive work environment and achieving successful outcomes.
Overview
13
13
years of professional experience
Work History
Baker/Cook/Chef
Steep
08.2022 - 08.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained well-organized mise en place to keep work consistent.
Baker
Fluff Bakery
10.2021 - 08.2022
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Cook
The Black Hole Group
07.2020 - 10.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Barista & Kitchen Crew
Staple Food By Krazbikes
02.2018 - 02.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Relation Officer
Transitlink PTE LTD
05.2016 - 09.2017
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Delivered exceptional customer experiences by going above-and-beyond in addressing client needs, earning numerous commendations from satisfied customers.
- Enhanced customer satisfaction by promptly addressing and resolving concerns.
Customer Service Agent
Aerolog Express PTE LTD
04.2014 - 04.2016
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Barista
Coffee Bean & Tea Leaf
03.2010 - 03.2012
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
WSQ Diploma - Food Services (Culinary Arts)
SHATEC
10.2020
Professional Certificate/NiTEC - Engineering (Electrical/Electronic)
ITE College East
12.2011
N Level - undefined
Hougang Secondary School
12.2009
Skills
- Customer service
- Food safety and sanitation
- Kitchen safety
- Team player
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Indonesian
Upper intermediate (B2)
Timeline
Baker/Cook/Chef
Steep
08.2022 - 08.2023
Baker
Fluff Bakery
10.2021 - 08.2022
Cook
The Black Hole Group
07.2020 - 10.2021
Barista & Kitchen Crew
Staple Food By Krazbikes
02.2018 - 02.2019
Customer Relation Officer
Transitlink PTE LTD
05.2016 - 09.2017
Customer Service Agent
Aerolog Express PTE LTD
04.2014 - 04.2016
Barista
Coffee Bean & Tea Leaf
03.2010 - 03.2012
Professional Certificate/NiTEC - Engineering (Electrical/Electronic)
ITE College East
N Level - undefined
Hougang Secondary School
WSQ Diploma - Food Services (Culinary Arts)
SHATEC
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