SYUHAIDA JOHARI
Singapore
Summary
PROFESSIONAL SUMMARY
Professional administrative expert with strong organizational and communication skills. Adept at managing schedules, coordinating events, and handling confidential information. Known for effective team collaboration, reliability, and adaptability in dynamic environments. Skilled in Microsoft Office Suite, project management, and problem-solving.
Overview
12
12
years of professional experience
Work History
Schemes Admin Executive
SG ENABLE
08.2022 - Current
- Processing and assessment of application of schemes and services to support the persons with disabilities
- Ensure smooth day-to-day operation of the assigned scheme/s and keeping track of operational KPI
- Manage escalation process to resolve issues should any arises
- Handle phone and email enquiries for all matters relating to the scheme
- Assist in filling, sorting and archiving of documents
- Manage MP Appeals
- Other ad hoc duties assigned by manager
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
Operations Executive
FastJobs Singapore
10.2020 - 07.2022
- Ensure day-to-day operations are running smoothly as well as identify operational issues, gaps and improvement opportunities on the current SOPs and processes to improve efficiency
- Ensure to deliver stellar customer experiences for FastGigs (FastJobs)
- Gather and consolidate data to prepare reports used to track key operational metrics thus ensuring the target is met on a daily basis
- Responsible for onboarding job seekers for the FastGiG platform, includes mentoring, conducting training and feedback sessions
- Generate reports and prepare billables to the clients as well as processing payments to jobseekers
- Provide the necessary support to the team
Store Leader - Part Time
Gelatissimo Singapore
07.2017 - 09.2021
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members
- Maintained customer satisfaction with quick and professional handling of sales
- Able to multitask between making gelatos and serving customers
- Acquired efficient teamwork in fast-paced, dynamic environment
Clinic Assistant
CARING HANDS PHYSIOTHERAPY
07.2016 - 06.2017
- Accepted cash payments, adjusted balances and submitted records to accounting
- Coordinated patient movements through clinic from waiting areas to examination rooms
- Assisted with documenting clinic activities and updated medical records
- Helped front desk staff register and process patients
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas
- Set appointments for patients and reached out to reschedule appointments due to provider availability
- Prepared examination rooms at start of shift and executed quick turnovers between appointments
Barista - Part Time
MERLO COFFEE - BRISBANE, AUSTRALIA
07.2014 - 05.2016
- Monitored company inventory to keep stock levels and databases updated
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Oversaw daily operations to ensure high levels of productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Intern
SINGAPORE SPORTS COUNCIL
04.2013 - 07.2013
- Assigned to Student Athlete Services Department
- Handled a variety of administrative matters, including following up on the student athletes, and coordinating their schedules
- Observed the follow-up sessions and reported important issues in preparation for the SEA Games
- Grade: Pass with commendation
Education
Bachelor of Arts (Honors) - Criminology & Security
University of Liverpool
Singapore & Liverpool05.2020
Bachelor of Arts - Criminology & Psychology
University of Queensland
Brisbane, Australia01.2016
Diploma in Sport Science - Exercise
Republic Polytechnic
Singapore01.2014
Skills
- Decision Making
- Quality Assurance
- Customer Service Management
- Administrative Management
- Team Leadership
- Initiative
- Work coordination
- Strategic planning
- Administrative policies
Languages
English
Malay
References
- Cheryl Sng, 98716487, cheryl38@gmail.com
- Dr Melina Ong, 93862703, snowbelle73@yahoo.com
Timeline
Schemes Admin Executive
SG ENABLE
08.2022 - Current
Operations Executive
FastJobs Singapore
10.2020 - 07.2022
Store Leader - Part Time
Gelatissimo Singapore
07.2017 - 09.2021
Clinic Assistant
CARING HANDS PHYSIOTHERAPY
07.2016 - 06.2017
Barista - Part Time
MERLO COFFEE - BRISBANE, AUSTRALIA
07.2014 - 05.2016
Intern
SINGAPORE SPORTS COUNCIL
04.2013 - 07.2013
Bachelor of Arts (Honors) - Criminology & Security
University of Liverpool
Bachelor of Arts - Criminology & Psychology
University of Queensland
Diploma in Sport Science - Exercise
Republic Polytechnic
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