SITI NUR SYUHADA PUTERI
Singapore
Summary
Dedicated employee with experience in various industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Seeking an entry-level position to begin my career in a high-level professional environment. I would like to be part of an organization that allows me to make a positive contribution and impact. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction. Highly motivated to obtain new skills and knowledge while gaining experience.
Overview
5
5
years of professional experience
Work History
PERSONAL ASSISTANT CUM ADMIN
SINGCAPITAL
08.2023 - Current
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Developed relationships with key bankers, insurers, fostering trust and rapport within the network of contacts.
PATIENT CALL REPRESENTATIVE
NATIONAL UNIVERSITY HEALTH SYSTEM
02.2023 - 08.2023
- Improved patient satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Achieved service level goals by consistently meeting or exceeding key performance indicators for call quality, handle time, and availability.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Increased first-call resolution rates by thoroughly researching customer issues and offering comprehensive solutions.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to patients during calls.
CUSTOMER ENGAGEMENT SPECIALIST
DELTA AIR LINES INC.
02.2022 - 09.2022
- Answering calls internationally to attend to customers inquiries and concerns.
- Interacting with a globally diverse group of customers and colleagues.
- Effectively listening each unique call to identify and own customer issues.
- Actively search for solutions to problems and making quality decisions that will be have the best outcome for all parties involved..
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
CLINIC ASSISTANT
TRUCARE MEDICAL & SURGERY
12.2020 - 03.2021
- In-charge of opening & closing of clinic.
- Registering patients into automated database.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Dispensing of medication, verifying patient billing information, obtaining insurance approval as appropriate & process payment.
- Answering telephone and email inquiries from patients, scheduling appointments, sending out reminders regarding administrative matters
- Handling of samples, arranging prescribed laboratory tests & specialist referrals
- Order and receiving inventories of supplies
- Provide day-to-day staff support across other outlets; prepare documents & reports
- Assists in maintaining cleanliness and serviceability of clinic facilities and equipment.
STUDENT CARE TEACHER
NASCANS
01.2020 - 06.2020
- Handling of students after school dismissal.
- Ensuring all home and school work are done by students under supervision.
- Basic curriculum planning that benefit and engages students of respective levels.
- Conducting indoor & outdoor activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Care for student general safety and wellness.
Sales Assistant
ZARA
09.2019 - 12.2019
- Maintain responsibility for one or more sections of the store as instructed by Manager.
- Ensure that customers are acknowledged and receive quality service.
- Ensuring excellent standards in the stockroom by organizing & arranging efficiently.
- Continually develop stocks knowledge and promotions based of the seasonal rotation.
- Process sales, exchanges and refunds accurately and quickly.
- Support management team following the sales preparation plans to achieve target.
STORE IN-CHARGE
TWELVE CUPCAKES
08.2018 - 09.2019
- Working hand in hand with Supervisors and Higher Ops to ensure daily operations run smoothly under SOP; Manage full time and part time staffs’ weekly roster.
- On job training for all new hires
- In-charge of opening and closing of stores.
- Sub in-charge of attending to customers enquiries via face to face or phone calls
- Checking and updating daily sales & stocks are available in order to maintain sales.
- Liaise with 3rd party, delivery riders to ensure everything runs smoothly.
- Ordering and receiving of stocks and miscellaneous items
- Consolidate daily sales report to Management Team to avoid discrepancies.
- Assisting other outlets as and when needed, maintaining of store cleanliness.
Education
GCE N LEVEL -
DAMAI SECONDARY SCHOOL
12.2016
Skills
- Customer Service
- Client Satisfaction
- Exceptional Organization
- Administrative Support
- Database Entry and Management
- Organizing and Preparing Meetings
Languages
English
Malay
Main Attributions
- Working at own initiative
- Willingness to learn and a fast learner
- Ability to work independently and/or under supervision
- Maintain high standard of work under pressure
- Able to communicate well with all levels of people
- Meticulous & Organized
Timeline
PERSONAL ASSISTANT CUM ADMIN
SINGCAPITAL
08.2023 - Current
PATIENT CALL REPRESENTATIVE
NATIONAL UNIVERSITY HEALTH SYSTEM
02.2023 - 08.2023
CUSTOMER ENGAGEMENT SPECIALIST
DELTA AIR LINES INC.
02.2022 - 09.2022
CLINIC ASSISTANT
TRUCARE MEDICAL & SURGERY
12.2020 - 03.2021
STUDENT CARE TEACHER
NASCANS
01.2020 - 06.2020
Sales Assistant
ZARA
09.2019 - 12.2019
STORE IN-CHARGE
TWELVE CUPCAKES
08.2018 - 09.2019
GCE N LEVEL -
DAMAI SECONDARY SCHOOL
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