Energetic and compassionate individual with strong interpersonal and organizational skills. Possesses solid understanding of patient care coordination and demonstrates proficiency in communication and problem-solving. Committed to making positive impact on patient outcomes and enhancing efficiency of care delivery.
Hi, I’m
Syntyche Yeo Syn Yu
Summary
Overview
8
years of professional experience
Work History
National University Health System (NUHS)
Care Coordinator
11.2024 - Current
Job overview
- Assist patients in understanding their care plans and ensure timely follow-ups to promote continuity of care
- Coordinate and schedule patient appointments across multiple departments to streamline healthcare delivery
- Act as a liaison between patients, caregivers, and healthcare providers to address inquiries and resolve concerns
- Support the implementation and usage of Epic software for clinical documentation and scheduling
- Monitor patients’ progress through various care pathways, identifying potential barriers and escalating issues to the appropriate teams
- Maintain accurate documentation of care coordination activities, adhering to organizational policies and data protection standards
- Engage patients and their families with empathy to address their healthcare needs and enhance their experience
Physioconnect Lakeside
Physiotherapy Intern
07.2023 - 06.2024
Job overview
- Trained alongside experienced physiotherapists to provide comprehensive patient care and support
- Conducted initial assessments and evaluations of patients' physical conditions, including medical history reviews and physical examinations
- Developed personalized treatment plans with senior therapists, incorporating manual therapy techniques, therapeutic exercises, and modalities such as ultrasound and electrical stimulation
- Provided independent sports training and massage sessions for clients
- Assisted with the rehabilitation of players during training sessions and provided match coverage for the Singapore national floorball team
- Managed clinic operations, including appointment scheduling and updating client databases
- Gained external experience in sports game coverage, including: ASEAN School Games 2024, Singapore University Games 2023, Inter-Varsity Games 2024, Physio Clinic @ Temasek Polytechnic 2023 and 2024, Under-15s, 17s, 21s League matches for Tampines Rovers
Deloitte Sports Business Group
Clients and Marketing Intern
06.2022 - 08.2022
Job overview
- Supported client engagements and marketing initiatives within the sports industry
- Conducted research on industry trends, competitors, and potential clients to provide insights for business development efforts
- Contributed to developing and executing marketing strategies, including creating marketing collateral, managing social media accounts, and assisting in organizing events and conferences
Proactiv Sports
Sports Coach
06.2021 - 08.2021
Job overview
- Led and facilitated dynamic sports programs at Proactiv Sports camp
- Focused on enhancing athletic abilities and teamwork skills among young athletes
- Provided personalized coaching tailored to participants' needs
- Fostered a positive environment for skill development through engaging drills, constructive feedback, and motivational encouragement
Out-of-the-box
Teacher Facilitator
06.2017 - 01.2018
Job overview
- Supervised and tutored children’s homework and managed daily routines, including meal and shower times
- Planned and organized daily activities such as Chinese storytelling, English storytelling, arts and crafts, drama, and current affairs
Education
Nanyang Technological University
Bachelor of Science (Honours) from Sports Science and Management
07.2024
University Overview
Anglo Chinese Junior College
GCE ‘A’ Levels
10.2019
University Overview
Clementi Town Secondary School
GCE ‘O’ Levels
11.2017
University Overview
Skills
- Microsoft Word
- Excel
- PowerPoint
- Epic Software
- Case management
- Patient education
- Organizational skills
- Medical terminology understanding
- Documentation proficiency
- Healthcare operations
Skillsandadditionalinformation
Skillsandadditionalinformation
Fluent in English, Fluent in Chinese (spoken and written), Microsoft Word, Excel, PowerPoint, Epic Software, Sports Taping Level 1, Sports Taping Level 2, CPR + AED
Community Service
Community Service
- Beach Clean-Up, 04/01/15, Participated in cleaning and collecting rubbish along the beach at East Coast.
- Willing Hearts, 03/01/16, Packed lunch boxes and prepared meals for the underprivileged as part of a self-initiated Values in Action (VIA) project.
- Meals on Wheels, 06/01/18, Delivered food to the elderly as part of the community outreach program.
- St Luke’s Hospital, Organized arts and crafts activities for the elderly. Shadowed physiotherapists to observe treatment protocols.
Activities
Activities
- Netball, National Singapore Team, 08/01/20, 12/31/22
- Netball, Anglo-Chinese Junior College, 12/01/18, 05/31/19
- Netball, Clementi Town Secondary School, 02/01/14, 04/30/18
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Care Coordinator
National University Health System (NUHS)
11.2024 - Current
Physiotherapy Intern
Physioconnect Lakeside
07.2023 - 06.2024
Clients and Marketing Intern
Deloitte Sports Business Group
06.2022 - 08.2022
Sports Coach
Proactiv Sports
06.2021 - 08.2021
Teacher Facilitator
Out-of-the-box
06.2017 - 01.2018
Anglo Chinese Junior College
GCE ‘A’ Levels
Clementi Town Secondary School
GCE ‘O’ Levels
Nanyang Technological University
Bachelor of Science (Honours) from Sports Science and Management
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