Summary
Overview
Work History
Education
Skills
Timeline
Certification
REFERENCES
Generic

Sylvester Ntitima

Economic Analyst | Data Analyst | Project Management Expert | Volunteer | Monitoring And Evaluation Enthusiast | Climate Change Activist
Plot 625, Lusaka,Lusaka

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. History of conducting in-depth surveys and market reviews to analyze conditions and put together targeted assessments of diverse economic areas and trends. Detail-oriented and well-qualified with extensive training and experience.

Overview

1
1
year of professional experience
8
8
years of post-secondary education
4
4
Certificates

Work History

Bank Reconciliation Specialist

Emperor Palace Casino
Lusaka, Lusaka Province
11.2021 - Current
  • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Used Excel to perform accurate financial analysis and audits to mitigate financial risks.
  • Reviewed account documentation for over 3000 accounts, rectified issues and contacted vendors about account changes

Volunteer

Savannah HIV/AIDS
Mazabuka, Southern Province
08.2021 - 12.2021
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Engaged in community outreach to support program mission.
  • Maintained clean facilities to better serve program needs.
  • Helped organize and manage events and projects.
  • Helped program leadership with planning and fundraising responsibilities.

Customer Care Executive

ISON EXPERIENCE
Lusaka, Lusaka
05.2021 - 08.2021
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Managed 120 customer calls per day

Data Collection Officer

ADRA (Adventist Development and Relief Agency)
Lusaka, Lusaka
03.2021 - 05.2021
  • Gathered and submitted observational information in addition to required data points.
  • Conducted surveys and documented all responses.
  • Used strong and eloquent speaking skills in delivering questions to survey participants by prompting responses to complete questionnaires.

Education

Bachelor of Arts - Economics

University of Zambia
Great East Campus, Lusaka.
01.2016 - 05.2021

General Certificate of Secondary Education -

Chikankata Secondary School
Chikankata
02.2012 - 11.2014

Skills

  • Analytical reasoning
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Timeline

Bank Reconciliation Specialist

Emperor Palace Casino
11.2021 - Current

Volunteer

Savannah HIV/AIDS
08.2021 - 12.2021

Customer Care Executive

ISON EXPERIENCE
05.2021 - 08.2021

Data Collection Officer

ADRA (Adventist Development and Relief Agency)
03.2021 - 05.2021
  • Project Management
10-2019
  • Financial Auditing
10-2019
  • Econometrics Methods and Diagnostic
10-2019

Bachelor of Arts - Economics

University of Zambia
01.2016 - 05.2021

General Certificate of Secondary Education -

Chikankata Secondary School
02.2012 - 11.2014
  • PC Literacy, Microsoft word, Microsoft Excel, Microsoft Power Point
02-2012

Certification

  • PC Literacy, Microsoft word, Microsoft Excel, Microsoft Power Point

REFERENCES

Mr Brilliant Kunda
Financial Controller – Nkhwazi Private School
kundabpk@gmail.com
Cc: financialcontroller@nkhwazischool.org
+260977946394


Mr Chazya Sinyangwe
Assistant Inspector Returns and Payments
Zambia Revenue Authority (ZRA)
Uzoucha04@gmail.com
+260973978561


Hon Darius Mulunda
Siavonga Member of Parliament (MP)
tomulunda@yahoo.com
+260977314363

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Sylvester NtitimaEconomic Analyst | Data Analyst | Project Management Expert | Volunteer | Monitoring And Evaluation Enthusiast | Climate Change Activist