Syela Loke Jia Zhi
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Retail Assistant
PET LOVERS CENTRE
2022.10 - Current
- Support the day-to-day business operations of the retail store
- Greeting customers the moment they enter the store and making them feel welcome
- Recommend a product and solution in meeting customers needs & objectives
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
Shop Clerk
OKAY MART ICE CREAM
2021.12 - 2022.09
- Kept merchandise neat, attractively displayed and sufficiently stocked to attract customers.
- Performed shift opening and closing duties to balance cash drawer and prepare shop for customers.
- Greeted customers, answered telephone and completed sales transactions to facilitate shop operations.
- Operated POS system to receive payment and accurately count and provide change.
Service Crew Member
930 CAFE&BISTRO
2020.08 - 2021.10
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over in cash daily.
Service Crew Member
HAO SHENG YIN CAFE
2019.04 - 2020.07
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over in cash daily.
Service Crew Member
S.O.M. MUAR BAR & LOUNCE
2017.12 - 2019.03
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over in cash daily.
Education
High School Diploma -
SMK CONVENT MUAR
MUAR,MALAYSIA10.2017
Skills
- Cash Register Operation
- POS Transactions
- Housekeeping Duties
- Upselling Strategies
- Sales Contracts
Languages
Chinese (Mandarin)
English
Malay
Timeline
Retail Assistant
PET LOVERS CENTRE
2022.10 - Current
Shop Clerk
OKAY MART ICE CREAM
2021.12 - 2022.09
Service Crew Member
930 CAFE&BISTRO
2020.08 - 2021.10
Service Crew Member
HAO SHENG YIN CAFE
2019.04 - 2020.07
Service Crew Member
S.O.M. MUAR BAR & LOUNCE
2017.12 - 2019.03
High School Diploma -
SMK CONVENT MUAR
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