Syed Faizal Alriffat

• Conducted quality assurance evaluations focused on service, cleanliness and condition, food and fire life safety, and required documentation.
• Completed evaluation report timely and recorded accurate findings of
inspection process, collaborated with General Managers, quality team members and department managers to implement process improvements.
Achievements:
• Promoted to Senior Quality Consultant in September 2019.
• Managed to evaluate more than 500 hotels including resorts worldwide primarily in luxury sector.
• Achieved 98% positive comments from clients in post-evaluation survey.

• Pre and Post Opening team and assisted the General Manager oversaw daily operation of boutique serviced apartment and Wangz Hotel.
• Conducted weekly meetings with Owners and Executive Committee to study market trends to keep track of recent developments in hospitality industry and analyzed profit and loss report – to elevate business.
Achievements:
• Successfully opened the property and led a team of 30 team members.
• Achieved top position on TripAdvisor for one of best hotels in Singapore and was featured on AsiaOne.com – https://www.asiaone.com/singapore/forest-wangz-named-top-hotel-singapore-tripadvisor.

• Pre and Post Opening team and assisted Front Office Manager to oversee daily operations of Front Desk, Concierge, Business Centre, and Gift Shop.
• Created SOP for Front Office and conducted functions such as interviewing and hiring, orienting, making performance appraisals, counseling, and training to ensure appropriate staffing and productivity.
Achievements:
• Achieved Silver Award in Excellent Service Award organized by Singapore Tourism Board in 2009.
• Spearheaded upselling program for Front Office which increased room revenue.

• Increased guest satisfaction by streamlining check-in and check-out processes to decrease wait times.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution through active listening, conflict resolution, and dynamic communication skills.
Achievements:
• Achieved employee of the month award in April 2006, July 2005, May 2003, and November 2002.
• Achieved Long Service Award for five years of service in 2005.