Syed Syafiq
Singapore
Summary
A highly dedicated and results-driven aviation professional with extensive experience in ground operations, air traffic control, flight scheduling, and customer service. Seeking to leverage strong leadership, crisis management, and operational coordination skills to excel in the Cadet Pilot role. Adept at multitasking, quick decision-making, and maintaining high standards of safety and efficiency in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Airport Lead
Cathay Pacific Airways Limited
10.2023 - Current
- Ensure the smooth, safe, and efficient operation of ground services while delivering exceptional customer service and maintaining safety standards.
- Lead training programs for the Business Continuity Plan (BCP), ensuring all team members can respond effectively in crisis situations.
- Oversee a diverse team of ground staff, including check-in agents, baggage handlers, and customer service personnel, ensuring compliance with company policies and safety protocols.
- Manage disruptions such as flight delays, cancellations, or technical issues, making quick decisions on alternative arrangements and communicating with passengers to minimize inconvenience.
- Act as the primary liaison with airport authorities, airlines, and service providers, effectively coordinating operations and resolving any operational issues.
- Prepare and submit operational reports, contributing to decision-making and continuous improvements in airport operations.
Probationary Air Traffic Control Officer
Civil Aviation Authority of Singapore
08.2022 - 06.2023
- Managed the flow of aircraft in and out of the aerodrome, guiding pilots during take-off and landing, ensuring the safe operation of aircraft and ground vehicles.
- Multitasked by managing 5 or more aircraft at once, consistently maintaining focus and calm under pressure.
- Facilitated safe operational procedures, resulting in zero accidents or near-misses during tenure.
- Collaborated with Approach and Area Control, pilots, ground personnel, and other aviation professionals to ensure the timely and safe operation of flights.
Flight Scheduler/Flight Controller
SATS Ltd
05.2022 - 08.2022
- Analyzed airline scheduling requirements and resolved issues by efficiently coordinating with airline representatives and ground handlers.
- Managed flight timetables using systems such as Amadeus, DFIP, FSM, and GOCM, ensuring smooth operations for all flights.
- Demonstrated quick decision-making in handling scheduling conflicts and operational changes.
Vaccination Centre Operations Officer
Healthway Medical
11.2021 - 04.2022
- Led a team of 30+ staff at a high-volume vaccination centre, ensuring operational efficiency and adherence to KPIs.
- Developed and implemented solutions to optimize operations and meet public health objectives during the COVID-19 vaccination rollout.
- Trained new staff, fostering a collaborative environment and promoting effective communication during high-stress situations.
Sales Associate
GODIVA Chocolatier Asia Ltd
11.2014 - 09.2019
- Handled over 50 products to serve 70 or more daily customers resulting in $4000 in daily sales by operating the POS system
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Changi Youth Ambassador
Changi Airport Group
09.2018 - 05.2019
- Delivered exceptional customer service, addressing passenger queries and assisting with airport operations.
- Managed flight delays and service recovery, ensuring passengers received timely assistance and maintaining a positive airport experience.
Guest Relations Officer / Guest Service Officer
Jet Quay Pte. Ltd.
09.2015 - 02.2016
- Managed a portfolio of VIP passengers, providing personalized, high-quality service and seamless transitions through Changi Airport.
- Ensured passenger satisfaction with a 99% rating by responding to feedback and coordinating services effectively.
Education
Diploma - Aviation Management
Republic Polytechnic
05.2020
Higher Nitec - Passenger Services
ITE College West
05.2016
Nitec - Retail Services
ITE College West
12.2013
GCE 'N' (A) Level -
Dunearn Secondary School
12.2012
Skills
- Leadership
- Team Management
- Crisis Management
- Team Player
- Problem Solving
- Cognitive Skills
- Multi-tasking
- Training & Development
- Customer Service
- Organization Skills
Languages
English
Malay
Indonesian
Awards
ITE College West Director’s List for Academic Year 2015, GOLD Service Star Award 2015
Timeline
Airport Lead
Cathay Pacific Airways Limited
10.2023 - Current
Probationary Air Traffic Control Officer
Civil Aviation Authority of Singapore
08.2022 - 06.2023
Flight Scheduler/Flight Controller
SATS Ltd
05.2022 - 08.2022
Vaccination Centre Operations Officer
Healthway Medical
11.2021 - 04.2022
Changi Youth Ambassador
Changi Airport Group
09.2018 - 05.2019
Guest Relations Officer / Guest Service Officer
Jet Quay Pte. Ltd.
09.2015 - 02.2016
Sales Associate
GODIVA Chocolatier Asia Ltd
11.2014 - 09.2019
Higher Nitec - Passenger Services
ITE College West
Nitec - Retail Services
ITE College West
Diploma - Aviation Management
Republic Polytechnic
GCE 'N' (A) Level -
Dunearn Secondary School
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