Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Syed Omar

IT Engineer

Summary

A Self-driven and Highly Motivated Graduate with a Higher NITEC Certificate in Electronics looking to establish a long career in an organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the ladder through continuous learning and commitment. Able to demonstrate customer service skills, having undertaken school vacation jobs Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks Organizational / Assessment Skills Proficient in Microsoft Office Applications, Adobe Programs and Acronis Computer-literate performer with extensive software proficiency covering wide variety of application Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle chores/work Resourceful team player who excels at building trusting relationships with customers and colleagues.

Overview

10
10
years of professional experience
9
9
years of post-secondary education
5
5
Certificates
1
1
Language

Work History

IT Engineer/Administrator

PRM Marketing Services, PRMMS
11.2021 - 01.2023
  • Responding to user support request through Service Desk
  • Manage and document IT assets (workstations, network, software license
  • Mobile)
  • Ensure all IT assets comply with company security policies, including patch management
  • Install & upgrade Operating Systems (OS), corporate & business applications
  • Manage DHCP IP address reservation for workstations
  • Troubleshoot hardware & software issues, including remotely using Microsoft Teams call and/or screen sharing
  • Escalate to 3rd party vendor as necessary
  • Advise users on corporate IT best practices & provide basic training in computer operation
  • Liaise with Security and Application Support teams in projects and day to day operations
  • Liaise with IT Director & Team Leader for IT asset purchase, upgrade & obsolescence
  • Liaise with 3rd party vendor for integration, installation of hardware & software required for office use, i.e
  • Printers, door access, payroll applications
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Wrote instruction manuals and technical guidance for preventive maintenance of Company Equipment.
  • Performed scheduled service work, installations, testing and repairs.
  • Provided technical support in both on-site and telephone consultations.
  • Performed preventive maintenance on network system, maintaining average uptime of 100%.
  • Identified and corrected system faults to minimize operational system downtime.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Oversaw development and maintenance of organization computer systems and intranet.

IT Executive

Singapore Press Holdings, SPH
08.2021 - 11.2021
  • End User Support for SPH HQ and 5 Retail Shopping Malls Around Singapore
  • AD Administration
  • G Suite and NAS Administrator
  • IT Asset Inventory Management
  • Maintenance of Application Servers such as applying patches, monitoring server health and upgrading applications.
  • Built IT infrastructure to support key business strategies and evolving processes.
  • Determined best methods for IT to support key business objectives.
  • Tracked departmental expenditures, project schedules and team performance and progress.

IT Team Lead

AETOS Holdings Pte Ltd
12.2013 - 06.2021
  • Office 365 Administration for AETOS Holdings
  • Administrator for Service Ticket Platform Manage Engine
  • Assisted in development of system security protocols.
  • Installed, configured and maintained computer systems and network connections.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Rendering VIP Support for all Vice Presidents, DY CEO and CEO
  • Writing of Documentations, SOPs & Policies for AETOS IT Operations Team
  • Configured hardware, devices, and software to set up work stations for employees.

Call Center Representative

Ministry, Manpower Contact Center
12.2013 - 07.2015
  • Assist Callers Who called in regarding Work Permit Queries
  • Escalate Issues to MOM Department Officers
  • Resolve Issues Faced by Callers who have problem navigating thru the MOM Website
  • Update Callers who called in regarding MOM Policies and Guidelines
  • Apply the proper telephone etiquette to satisfy various call situations
  • Apply appropriate actions to effectively control a telephone call
  • Identify voice skills and how to enhance a good telephone presentation
  • Effectively deal with job stress, angry callers, and upset callers
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion, and access to services.

Assistant Desktop Engineer

National Computer Systems Pte Ltd
08.2012 - 06.2013


  • Assist staff with the installation, configuration and ongoing usability of desktop computers, laptops, tablets, peripheral equipment and software
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
  • Conduct research on desktop products in support of PC procurement and development efforts
  • Using Video And Image Editing Softwares Such as Windows Movie Maker, Adobe Premier Elements 11, , Adobe Photoshop , Pixlr and etc
  • Cloning of laptops

Education

Riverside Secondary School
Singapore
01.2002 - 12.2006

Nitec in Electronics (Wireless LAN) - Information Technology

ITE Simei
Singapore
03.2006 - 02.2008

Higher Nitec in Electronics Engineering - Electronics Engineering (Computer and Networking

ITE Tampines
Singapore
04.2008 - 03.2010

Skills

Technical documents comprehension

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Certification

CCNA (Cert of Participation)

Additional Information

  • SPECIAL ACHIEVEMENTS , Attained Good Progress Award in Year 2005 Consolation Prize in National Scrabble Consolation Prize in Robotics Challenge Attained Good Performance Award for Work Year 2010/2011 in SCDF

Timeline

IT Engineer/Administrator

PRM Marketing Services, PRMMS
11.2021 - 01.2023

IT Executive

Singapore Press Holdings, SPH
08.2021 - 11.2021

IT Team Lead

AETOS Holdings Pte Ltd
12.2013 - 06.2021

Call Center Representative

Ministry, Manpower Contact Center
12.2013 - 07.2015

Assistant Desktop Engineer

National Computer Systems Pte Ltd
08.2012 - 06.2013

Higher Nitec in Electronics Engineering - Electronics Engineering (Computer and Networking

ITE Tampines
04.2008 - 03.2010

Nitec in Electronics (Wireless LAN) - Information Technology

ITE Simei
03.2006 - 02.2008

Riverside Secondary School
01.2002 - 12.2006
Syed OmarIT Engineer