Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Syed Mohsen

Syed Mohsen

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

6
6
years of professional experience

Work History

Supply Assistant

Mindef
01.2023 - Current
  • Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
  • Reorganized supplies and increased productivity.
  • Established a robust vendor risk management framework, mitigating potential disruptions in operations due to unforeseen supplier-related issues.
  • Ensured adherence to quality standards by rigorously inspecting incoming shipments and resolving discrepancies swiftly.
  • Optimized warehouse storage space usage, implementing effective organization strategies that maximized available capacity without compromising accessibility.

Safe Distancing Ambassador

SingHealth
10.2021 - 10.2024
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.

Freelancer Photobooth

Fotika
10.2022 - 01.2023
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Analyzed user feedback to gather input and identify areas required for improvement.

Desktop Engineer

Singapore Land Authority
01.2022 - 06.2022
  • Assisted with disaster recovery planning and implementation, safeguarding critical business operations in the event of unforeseen disruptions.
  • Collaborated with IT team to design, implement, and maintain secure network infrastructure for optimal desktop performance.
  • Assisted in the migration of company-wide systems to a virtualized environment, resulting in reduced downtime and increased productivity.
  • Set up and updated equipment for customer use in line with company standards and procedures.

Retail Sales Associate

Nike
10.2020 - 12.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Service Crew

McDonald’s
10.2018 - 04.2020
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.

Education

Nitec Certificate - Infocomm Technology

ITE
Simei
04.2023

N Level Certification -

Bedok South Secondary
Tanah Merah
12.2020

PSLE -

Yumin Primary School
Tampines
12.2016

Skills

  • Purchasing strategy
  • Warehouse Operations
  • Materials Handling
  • Supply Chain Optimization

Languages

Malay
Advanced (C1)
English
Advanced (C1)

Timeline

Supply Assistant

Mindef
01.2023 - Current

Freelancer Photobooth

Fotika
10.2022 - 01.2023

Desktop Engineer

Singapore Land Authority
01.2022 - 06.2022

Safe Distancing Ambassador

SingHealth
10.2021 - 10.2024

Retail Sales Associate

Nike
10.2020 - 12.2020

Service Crew

McDonald’s
10.2018 - 04.2020

Nitec Certificate - Infocomm Technology

ITE

N Level Certification -

Bedok South Secondary

PSLE -

Yumin Primary School

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Syed Mohsen