Summary
Overview
Work History
Education
Skills
Timeline
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SYED MOHAMAD

SYED MOHAMAD

Summary

Accomplished Assistant Operations Manager at TSM Group Pte Ltd, excelling in operational efficiency and staff training. Spearheaded process improvements, enhancing team productivity by 30%. Skilled in project management and fostering employee development, I've driven compliance and operational excellence across multiple roles, notably improving customer engagement and operational planning. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Assistant Operations Manager

TSM Group Pte Ltd
05.2020 - 08.2023
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
  • Ensured compliance with company policies as well as legal regulations at both federal and local levels.
  • Oversaw daily operations to ensure compliance with industry standards.

Operations Executive

Cleen First Services
09.2018 - 05.2020
  • Collaborated on operational support tasks to achieve common goal.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.

Area Supervisor

Max Value Building Services
06.2018 - 08.2018
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.

Operations Supervisor

Chye Thiam Maintenance
06.2016 - 06.2018
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.

Team Leader

Veolia Environmental Services
02.2012 - 06.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

No Degree - Building Servicing

Geylang Vocational Institute
Geylang Serai
06.1994

Skills

    Process Improvement

    Operational planning

    Operations Management

    Operational Efficiency

    Employee Supervision

    Scheduling and Coordination

    Staff Training and Development

    Project Management

    New Employee Hiring

    Customer Engagement

    Training and mentoring

    Performance Tracking

    Compliance Monitoring

Timeline

Assistant Operations Manager

TSM Group Pte Ltd
05.2020 - 08.2023

Operations Executive

Cleen First Services
09.2018 - 05.2020

Area Supervisor

Max Value Building Services
06.2018 - 08.2018

Operations Supervisor

Chye Thiam Maintenance
06.2016 - 06.2018

Team Leader

Veolia Environmental Services
02.2012 - 06.2016

No Degree - Building Servicing

Geylang Vocational Institute

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SYED MOHAMAD