SYED IBRAHIM BIN FADIL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
SMRT Corporation
02.2021 - Current
- Operations & Safety: Monitor station equipment, manage commuter flow, conduct platform/concourse patrols, and ensure safe boarding/alighting.
- Incident Response: Handle station/train emergencies, manage service disruptions, and assist in investigations.
- Customer Service: Provide assistance at the Passenger Service Centre (PSC), handle ticketing enquiries, and assist passengers with disabilities or in need.
- Technical/Operational: Perform first-line recovery of station/train systems, conduct security checks, and act as an emergency train operator.
- Administrative: Prepare stations for service, manage station access for maintenance, and perform administrative duties.
National Service
Singapore Police Force
07.2017 - 06.2019
- Attend to cases
- Perform deployment
- Do security checks
- Ensure safety of all commuters
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Industrial Attachment
Bukit Panjang LRT
02.2017 - 04.2017
- Learn to drive LRT
- Maintenance of the tracks
- Check for faulty electronics power circuit
Industrial attachment
Honeywell Pte Ltd
05.2014 - 07.2014
- Assist chemist in maintaining the material
- Learn and perform titration
Education
Higher Nitec - Rapid Transit Engineering
Institute of Technical Education (ITE) - College West
01-2017
Nitec - Aerospace Machining Technology
Institute of Technical Education (ITE) - College Central
01-2014
GCE 'N' Levels Examination - undefined
Yu hua Secondary School
01-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
Certification
- SC Sergeant 2 Course - Certificate of Promotion
- NS Basic Leadership Course ( Best Group Leader Award)
- 3 Months Basic Course ( SMRT)
- Taser Operation Course - NS
- Certificate of Good Arrest - NSF
- Good Progress Award
Additional Information
Driving License Class 2B , 2A , 2
SKILLS AND ACHIEVEMENTS
- License Class 2b, 2a, 2
- NS Basic Leadership Course (Best group leader award)
- Basic Course (Certificate of Accomplishment)
- Taser Operator Course
- SC Sergeant (2) Course (Certificate of Promotion)
- Certificate of Good Arrest
- Good Progress Award
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Assistant Manager
SMRT Corporation
02.2021 - Current
National Service
Singapore Police Force
07.2017 - 06.2019
Industrial Attachment
Bukit Panjang LRT
02.2017 - 04.2017
Industrial attachment
Honeywell Pte Ltd
05.2014 - 07.2014
Nitec - Aerospace Machining Technology
Institute of Technical Education (ITE) - College Central
GCE 'N' Levels Examination - undefined
Yu hua Secondary School
Higher Nitec - Rapid Transit Engineering
Institute of Technical Education (ITE) - College West