Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Syed Hussein Alkadri

Summary

Self-driven professional with 3 years of experience with food & beverages and 7 year of retail/sales. Very resilient individual with an accomplishment of retail associate programme. Adapt well and accomplish any task given with full confidence and complete it within a time frame. Manage my time well and take responsibility seriously. To participate as a team member in a dynamic work environment focused on the values, mission and vision of the company by providing superior value and service.

Overview

12
12
years of professional experience

Work History

Department Manager

GMG Sports
05.2024 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.

Assistant Store Manager

Desigual
11.2022 - 05.2023
  • Conduct training sessions for store employees about new technology/products
  • Prepare and develop training material based on company requirements
  • Create monitoring and evaluation for store employees weekly
  • Assess and evaluate performance of store employees weekly
  • Document reports and worksheets weekly to submit via email and video call
  • Document reports and worksheets monthly for mall and HR for sales review
  • Ensure compliance of corporate standards and procedures in training sessions
  • Set up and visual merchandise the store every week when new items launch/promotions
  • Interact with the store manager and district managers for weekly updates
  • Ensure compliance of corporate standards and procedures in store outlook and promotion
  • Prepare the inventory for stocktake
  • Prepare weekly cycle count
  • Check deliveries weekly for inventory and order inventory monthly
  • Ensure compliance of corporate standards and procedures in store safety
  • Ensure customers are well treated and serve at the highest standard
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Assistant Store Manager

Fossil Singapore
02.2022 - 11.2022
  • Conduct training sessions for store employees about new technology/products
  • Prepare and develop training material based on company requirements
  • Create monitoring and evaluation for store employees weekly
  • Assess and evaluate performance of store employees weekly
  • Document reports and worksheets weekly to submit to the office
  • Ensure compliance of corporate standards and procedures in training sessions
  • Set up and visual merchandise the store every month when new items launch/promotions
  • Interact with the store manager for weekly updates
  • Ensure compliance of corporate standards and procedures in store outlook and promotion
  • Prepare the inventory for stocktake
  • Check deliveries weekly for inventory and order inventory monthly
  • Ensure compliance of corporate standards and procedures in store safety
  • Change watch batteries for customers and check for defects of bags to send back to the office or polish the leather bags for customers

Assistant Store Manager

Typo (Cotton On Group)
06.2020 - 02.2022
  • Conduct training sessions for new hires
  • Prepare weekly sales figures and highlight to the area manager which is the low selling department
  • Create monitoring and evaluation for new hires
  • Assess and evaluate performance of new hires
  • Document reports and worksheets every end of the month
  • Interact with the store manager for weekly updates
  • Ensure compliance of corporate standards and procedures in store outlook and promotion
  • Sets up and visual merchandise the store on a weekly basis when new items launch/promotions

Retail Associate (Sports Specialist)

Adidas Singapore
04.2018 - 06.2020
  • Conduct training sessions to store employees about new technology
  • Prepare and develop training material based on company requirements
  • Create monitoring and evaluation for store employee
  • Assess and evaluate performance of store employees
  • Document reports and worksheets every end of the month
  • Interact with management teams in scheduling training activities
  • Design and develop classroom materials and presentations
  • Ensure compliance of corporate standards and procedures in training sessions
  • Sets up and visual merchandise the store every month/when new items launch

Deli Cook

Ergon
09.2017 - 02.2018
  • Prepare sandwiches and other food from the menu
  • Preparations for the following day Lunch Special and other ingredient
  • Assess customers' needs and preferences and make recommendations
  • Mix ingredients to prepare for the week
  • Restock and replenish kitchen inventory and supplies
  • Do orders to always have enough stock
  • Keep a high standard in the kitchen
  • Train new cooks the proper way of cooking and cleaning
  • Replenish old ingredients with new to keep is fresh
  • Clean the kitchen before leaving
  • Comply with all food and beverage regulations

Corporate Trainer cum Door-to-door salesperson

Catalyst Marketing Solution
05.2015 - 12.2015
  • Conduct training sessions to corporate personnel to maximize performance
  • Develop and recommend management strategies to corporate clients
  • Interact with top managements to determine personnel requirements
  • Prepare and develop training material based on corporate requirements
  • Create monitoring and evaluation strategies and logistics
  • Assess and evaluate performance of corporate personnel
  • Document performance reports and worksheets of all personnel
  • Interact with management teams in scheduling training activities
  • Design and develop classroom materials and presentations
  • Ensure compliance of corporate standards and procedures in training sessions
  • Travel to different neighborhoods going door-to-door with the goal of selling client's product
  • Sets up and demonstrates product and shows how customer can maximize product features

Bartender

Highlander @ Chijmes
01.2015 - 05.2015
  • Prepare alcohol or non-alcohol beverages
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers' needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Check customers' identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

Assistant Gunnery Yeoman

Singapore Police Force
12.2012 - 12.2014
  • Company Overview: Unit: Police Coast Guard, Sub-unit: Coastal Patrol Squadron
  • Regular maintenance of all weapons
  • Enforce the basic necessities of being a police officer
  • Training sail to Penang (7 Days)
  • Assist Korean Coast Guard for training
  • Assist arresting in 2 occasions
  • Assist in boarding for Ferry
  • Be vigilant on Singapore's shore 24/7
  • Unit: Police Coast Guard, Sub-unit: Coastal Patrol Squadron

Education

3 Credits 'O' Level passes -

GREENVIEW SECONDARY SCHOOL
01.2010

Skills

  • Time management
  • People management
  • Organization and prioritization skills
  • Verbal and personal communication skills
  • Tolerant and flexible to different situations
  • Self Motivated
  • Responsible
  • Dedicated
  • Team Supervision
  • Customer Service
  • Staff Management
  • Training and mentoring
  • Safety and Security
  • Goals and performance

Availability

1 month notice

Timeline

Department Manager

GMG Sports
05.2024 - Current

Assistant Store Manager

Desigual
11.2022 - 05.2023

Assistant Store Manager

Fossil Singapore
02.2022 - 11.2022

Assistant Store Manager

Typo (Cotton On Group)
06.2020 - 02.2022

Retail Associate (Sports Specialist)

Adidas Singapore
04.2018 - 06.2020

Deli Cook

Ergon
09.2017 - 02.2018

Corporate Trainer cum Door-to-door salesperson

Catalyst Marketing Solution
05.2015 - 12.2015

Bartender

Highlander @ Chijmes
01.2015 - 05.2015

Assistant Gunnery Yeoman

Singapore Police Force
12.2012 - 12.2014

3 Credits 'O' Level passes -

GREENVIEW SECONDARY SCHOOL

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Syed Hussein Alkadri