SYED AQUIB
Mumbai
Summary
Experienced Customer Retention Specialist at TeamViewer AG, APAC. Demonstrated ability to enhance customer loyalty and satisfaction through effective retention strategies. Proven track record in reducing churn rates. Skilled in building strong client relationships and resolving conflicts efficiently.
Overview
8
8
years of professional experience
Work History
Retention Specialist
TeamViewer AG
07.2021 - Current
- Developed relationships with key decision-makers in target organizations for business development and customer retention
- Negotiated contract renewals, securing continued business partnerships with satisfied clients, achieving over 104% of the renewal budget over a two-year period
- Successfully implemented upselling and cross-selling strategies by showcasing added values, leading to a notable 30% increase in year-over-year growth
- Analyzed customer churn data to identify trends and developed strategies to reduce customer churn rate by 12% in 2024
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Customer Retention Intern
TeamViewer AG
12.2019 - 11.2020
- Joined as Sales Steering & Enablement – Intern
- Resolved customer renewal queries via tickets, CRM and phone
- Generated detailed reports based on incoming leads and opportunities across EMEA and APAC regions
Associate Software Engineer
Accenture
01.2017 - 11.2017
- Debugged software, identified root causes, and proposed solutions to software issues
Education
Master of Management -
EU Business School, Munich and University of Roehampton
10.2020
Bachelor of Engineering - Electronics and Communication
Dayananda Sagar University
08.2016
Skills
- Customer Relationship Management
- Customer Retention
- Cross-Selling and Upselling
- Market Research
- Retention marketing
- Customer feedback analysis
- Microsoft Office
- Microsoft Dynamics CRM
- Predictive Modelling
- Python (Programming Language)
COURSES
- Data Analysis with Python, IBM
- Certificate for Advanced Studies in International Marketing, University of Roehampton
LANGUAGES
English
Deutsch
Timeline
Retention Specialist
TeamViewer AG
07.2021 - Current
Customer Retention Intern
TeamViewer AG
12.2019 - 11.2020
Associate Software Engineer
Accenture
01.2017 - 11.2017
Bachelor of Engineering - Electronics and Communication
Dayananda Sagar University
Master of Management -
EU Business School, Munich and University of Roehampton
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