Syed Aidid

• Manage a diverse client portfolio, ensuring high-quality service delivery and adherence to internal CTM standards.
• Provide detailed client reporting, identifying potential future savings and recommending strategic adjustments based on travel data analysis.
• Conduct thorough analyses of clients' purchasing and travel behaviors, proactively identifying cost-saving opportunities.
• Represent CTM in meetings, calls, and promotional events, ensuring thorough preparation and professional client engagement.
• Offer technical support and guidance for clients utilizing the internal online travel booking tool, addressing inquiries and assisting with troubleshooting

• Developed and executed comprehensive business strategy for Indonesia, aligned with company's overall goals and objectives
• Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets.
• Regular meetings with existing clients to address their needs and identify upselling opportunities.
• Conducted market research to identify emerging trends and recommend appropriate sales strategies for territory.
• Developed long-term relationships with key decision-makers in assigned region, resulting in repeat business.
• Negotiated contracts, terms, and conditions to secure profitable deals for both parties.
• Streamlined internal processes, resulting in improved communication and increased efficiency among team members.
• Expanded client base by identifying and targeting prospective customers within assigned territory.
• Analyzed competitors offerings and devised targeted marketing campaigns to attract potential customers.
• Provided training sessions for new team members on account management techniques, leading to more efficient workforce.
• Leveraged social media platforms effectively for networking purposes, generating leads from untapped sources.
• Achieved sales quotas consistently through strategic planning and effective customer relationship management.
• Managed over 20,000 accounts within APAC territory.

• Dealt with key clients both locally and abroad to maintain customer relationship by providing exceptional customer service and customers' satisfaction
• Streamlined internal processes to improve overall efficiency and achieve service excellence.
• Developed deep understanding of industry trends to remain competitive in market and provide valuable insights to clients.
• Increased in sales volume of 20% every quarter and hitting quota.
• Contributed to business development initiatives by actively participating in networking events and building strategic partnerships.
• Delivered exceptional customer service by addressing client inquiries or concerns promptly and efficiently, ensuring issues were resolved to their satisfaction.
• Collaborated with cross-functional teams to develop and implement tailored banking solutions for clients.
• Strong negotiation skills to secure favorable terms for both bank and its clients during deal discussions.
• Assessed creditworthiness of individuals or businesses applying for loans or lines of credit, ensuring responsible lending practices were followed consistently across all transactions.
• Grew assets under management by proactively identifying potential investment opportunities and presenting them to clients as appropriate based on their objectives.
• Managed risk effectively by conducting thorough credit reviews and maintaining strict adherence to compliance policies.
• Increased sales revenue by consistently meeting or exceeding assigned targets for new business acquisition and portfolio growth.

• Dealt with key clients both locally and abroad to maintain customer relationship by providing exceptional customer service and customers' satisfaction
• Reduced operational costs through streamlined workflows, smart budgeting practices, and efficient resource allocation.
• Expanded distribution channels by forming strategic partnerships with key industry players.
• Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
• Spearheaded trade show participation, showcasing products effectively while networking with potential partners or clients.
• Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
• Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
• Established performance metrics, tracking progress towards goals and making adjustments as necessary.
• Improved brand visibility with well-executed promotional campaigns and engaging social media content.
• Performed competitive analyses and adjusted sales and marketing strategies accordingly.
• Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.awareness and revenues.

• Handled reservations from various travel sites – Agoda, Booking.com, Expedia, and Traveloka
• Developed rapport with key contacts within travel agencies leading to increased referral bookings and partnership opportunities.
• Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across reservations team.
• Coordinated group bookings for corporate clients or special events by liaising with sales representatives or event planners effectively throughout process.
• Contributed to sales efforts by participating in local travel trade shows and industry events on behalf of hotel.
• Provided support during peak periods or staff shortages by cross-training in other areas of hotel, demonstrating versatility and commitment to customer service excellence.
• Consistently met performance targets in both call handling time and customer service ratings, contributing to overall success of reservations department
• Participated in ongoing training sessions to stay current on industry trends, best practices, and reservation system updates.
• Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Generated and reported performance metrics to management to inform decision-making.
• Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.