Syaza Nur Falisha
Navy Operations Specialist
Singapore
Summary
Experienced in coordinating logistics and operational activities to ensure seamless functions. Utilizing strong organizational skills, efficiently manages multiple tasks and improves workflow processes. Deep understanding of maintaining high operational standards and fostering teamwork to achieve optimal results.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Navy Operations Agent Coordinator
Orient Maritime Agencies Pte Ltd
09.2024 - Current
- As a graduating student from the Institute of Technical Education with a focus on Maritime Business, I've transitioned smoothly into the professional world at Orient Maritime Group. My role as Coordinator leverages my analytical skills and aptitude for data analysis, ensuring that our clients' needs in the bustling port of Singapore are met with precision and care.
At Orient Maritime Group, the team and I dedicate ourselves to preparing for port calls, where my contributions in data analysis and planning play a vital role in delivering outstanding experiences. Our collective efforts and my commitment to continuous improvement align with our company's ethos, fostering a culture of excellence and client satisfaction.
Part-Time Sales Assistant
AddOn System
07.2024 - 09.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Part Time Retail Associate
Bath & Body Works
01.2023 - 04.2023
- Customer service
- Opening of shop
- Arrangement of product items
- Keeping up with daily deals
- Ensuring teamwork between each member on the floor
- Ensuring cleanliness of shop
Education
Higher NITEC - Maritime Business
ITE College Central
Singapore 04.2023 - Current
GCE 'O' Level - Secondary Education
JUNYUAN SECONDARY SCHOOL
Singapore 01.2019 - 11.2022
PSLE - Primary Education
BEDOK GREEN PRIMARY SCHOOL
Singapore 01.2013 - 11.2018
Skills
- Organizational skills
- Bilingual
- Experience working with elderly
- Coordination
- Leadership
- Customer service
- Cash handling
- Experience working with students
Scheduling coordination
Operational efficiency
Certification
O-Level Certificate, 01/01/23, Present
Willing To Relocate
Bedok, Singapore
Total Years Of Experience
2
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved operational issues through controlling the fires.
- Was part of the Executive Committee in Junyuan Secondary School as a Student Council
- Assisted to bring up the sales by properly ensuring customers are getting any information they need
Likes reading, Listening to music, Watching movies at the cinema, Exploring
- Fluent in both English and Bahasa Melayu
- Team-player
- Likes to sing privately
Timeline
Navy Operations Agent Coordinator
Orient Maritime Agencies Pte Ltd
09.2024 - Current
Part-Time Sales Assistant
AddOn System
07.2024 - 09.2024
Higher NITEC - Maritime Business
ITE College Central
04.2023 - Current
Part Time Retail Associate
Bath & Body Works
01.2023 - 04.2023
GCE 'O' Level - Secondary Education
JUNYUAN SECONDARY SCHOOL
01.2019 - 11.2022
PSLE - Primary Education
BEDOK GREEN PRIMARY SCHOOL
01.2013 - 11.2018
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