SyariFFah Fadzlina
Singapore
Summary
Detail-Oriented team player and administrative assistant with strong organizational skills and experience in customer service, data entry and office management. Handles multiple projects simultaneously with a high degree of accuracy. Experience delivering customer service and administrative excellence including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Self-motivated work ethic to perform effectively in independent or team environments. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimise personal strengths.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
GRAB Holdings INC
01.2016 - 01.2023
- Organized logistics and materials for meeting and disseminate meeting minutes to key stakeholders.
- Managed department budgets & generated financial reports for management review.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Correspondence and other documentation for CEO and department heads.
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
- Liaised between clients and vendors and maintained effective lines of communication.
- Developed strategies to streamline and improve office procedures.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Junior PR Consultant
Baldwin Boyle Shand LTD
01.2012 - 01.2016
- Developed public relations strategies, including writing press releases, organizing press conferences, and coordinating media interviews.
- Managed media relations and built relationships with journalists and secured widespread coverage and feature stories.
- Implemented social media strategies to increase engagement, reach new audiences, and promote brand awareness.
- Monitored media coverage, analyzed the impact of PR efforts, and produced detailed reports.
- Demonstrated strong organizational skills, attention to detail, worked effectively in fast-paced environments and managed multiple projects.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained, and updated information in computer databases.
- Studied objectives, promotional policies and needs of organizations to develop public relations strategies, influencing public opinions or promoting ideas.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Resolved customer problems and complaints.
Receptionist
Baldwin Boyle Shand LTD
01.2008 - 01.2012
- Managed visitor log and ensured security by maintaining records of individuals entering and leaving the facility.
- Scheduled appointments, considering employee availability, customer schedules, and maximum load levels for efficient and organized operations.
- Clerical and administrative tasks, including copying, faxing, filing, and preparing reports and presentations.
- Maintained organized reception area, managed incoming calls, and directed inquiries to the appropriate personnel or departments.
- Maintained confidentiality of information regarding clients and company.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed customers with friendly greetings, answered general questions, gathered nature of visit, and directed to specific offices.
- Operated multi-line telephone system to answer and redirect high volume of calls.
- Compiled information from files and research to meet information requirements.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Accounts Executive
All In Express Movers (S) Pte Ltd
01.2006 - 01.2008
- Utilized strong analytical skills to identify and solve problems, while paying attention to detail and completing assignments accurately.
- Demonstrated effective leadership and project management abilities, successfully managing projects from start to finish.
- Developed and executed strategic account strategies, resulting in increased sales growth, and fostering profitable business initiatives.
- Implemented marketing strategies, including brand messaging, collateral materials, and sales presentations, to drive revenue growth and promote products and services.
- Utilized data analysis and forecasting techniques to make informed business decisions and meet sales goals.
- Leveraged CRM systems and technology to collect and manage sales data.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Managed sales cycle to maintain solid customer base.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Accounts Assistant
Transpeed Cargo (Singapore) Pte Ltd
01.2003 - 01.2006
- Assisted management with annual expense plans to strategically track income or revenue.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Used accounting software to prepare weekly and monthly financial reports.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Coordinated with external auditors to resolve discrepancies.
- Used accounting software to prepare weekly and monthly financial reports.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Organized data into multiple spreadsheets to streamline data.
Billing Clerk
BLL'S Transportation & Trading Pte Ltd
01.2000 - 01.2002
- Conducted research and resolved billing discrepancies to ensure accurate billing and improved financial processes.
- Identified payment trends & implemented adjustments to billing processes, resulting in longer customer retention.
- Processed customer invoices, credit memos and payments within established timelines.
- Disbursed petty cash by recording entries and verifying documentation.
- Managed account payments, generated invoices, and managed customer satisfaction.
- Entered and maintained billing information in company internal databases for accessibility.
- Developed and implemented billing procedures to enforce compliance with company policies.
- Verified accuracy of billing data and corrected discrepancies.
- Processed payment via telephone and in person with focus on.
- Prepared and submitted monthly billing reports to management for financial overview.
Education
Diploma in Business Management - General Studies
Kaplan Singapore
02.2024
Diploma - Public Relations & Mass Communication
Institute of Public Relations of Singapore
11.2005
GCE O Level - Academic
Dunman Secondary School
01.2000
Certificate - Microsoft Office Training (Excel/Word/PPT)
Inspizone
05.2023
Certificate - WSQ Digital Marketing Strategy Course
Equinet Academy
04.2023
Certificate - Content Marketing in Web, Mobile & Social Media
ClickAcademy Asia
04.2023
Professional Certificate - Public Relations & Mass Communications
Institute of Public Relations of Singapore
02.2004
WSQ Content Marketing Strategy - undefined
09.2023
WSQ Search Engine Optimization (SEO) - undefined
09.2023
WSQ Digital Advertising Course - undefined
09.2023
WSQ Social Media Marketing Course - undefined
09.2023
Skills
- Contract Management
- Negotiations
- Employee Compensations
- Benefits
- Calendar Management
- Travel Administration
- Senior Leadership Support
- Microsoft Office Proficiency
References
- Normaiza Binte Masout, 9177 8404, maizaa0105@gmail.com, Postal Officer, SingPost
- Mohamed Nizam Bin Masout, 8200 9942, mohdnizam.masout@gmail.com, Trainer, NTUC Learning Hub
Additional Information
Gym, Reading, Sea Sports, Travel, Syariffah Fadzlina, Syariffah Fadzlina, Syariffah Fadzlina
Timeline
Administrative Assistant
GRAB Holdings INC
01.2016 - 01.2023
Junior PR Consultant
Baldwin Boyle Shand LTD
01.2012 - 01.2016
Receptionist
Baldwin Boyle Shand LTD
01.2008 - 01.2012
Accounts Executive
All In Express Movers (S) Pte Ltd
01.2006 - 01.2008
Accounts Assistant
Transpeed Cargo (Singapore) Pte Ltd
01.2003 - 01.2006
Billing Clerk
BLL'S Transportation & Trading Pte Ltd
01.2000 - 01.2002
Diploma in Business Management - General Studies
Kaplan Singapore
Diploma - Public Relations & Mass Communication
Institute of Public Relations of Singapore
GCE O Level - Academic
Dunman Secondary School
Certificate - Microsoft Office Training (Excel/Word/PPT)
Inspizone
Certificate - WSQ Digital Marketing Strategy Course
Equinet Academy
Certificate - Content Marketing in Web, Mobile & Social Media
ClickAcademy Asia
Professional Certificate - Public Relations & Mass Communications
Institute of Public Relations of Singapore
WSQ Content Marketing Strategy - undefined
WSQ Search Engine Optimization (SEO) - undefined
WSQ Digital Advertising Course - undefined
WSQ Social Media Marketing Course - undefined
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