Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
EXPERTISE
Hi, I’m

SYAHMINA ANWARDEEN

Tampines
SYAHMINA ANWARDEEN

Summary

A results-driven Business Operations Manager with over 4 years of progressive experience in dynamic growth-stage companies. I possess a deep appreciation for solving complex operational problems and ensuring every task is rigorously aligned with a clear business objective. I have a proven ability to turn strategic vision into tangible, profitable results, evidenced by scaling annual revenue to six figures and driving 30% YoY sales growth. Expert in systemic efficiency, including the successful implementation of ERP systems (Lark) and the standardization of SOPs. Adept at directing cross-functional teams across logistics, procurement, and customer fulfillment to ensure seamless project delivery and sustainable profitability.

Overview

6
years of professional experience

Work History

Gifts4Events LLP

Business Operations Manager (BizOps)
05.2024 - 07.2025

Job overview

  • Designed and executed the comprehensive corporate growth strategy, resulting in the scaling of annual revenue to six figures and achieving a 30% year-over-year (YoY) sales growth milestone.
  • Managed talent acquisition via hiring, onboarding, and training of new operations and logistics staff to support the company's scaling demands.
  • Implemented an Enterprise Resource Planning (ERP) system (Lark), fully integrating project pipelines, supply chain management, and key performance indicator (KPI) dashboards. This reduced operational bottlenecks and facilitated data-driven decision-making regarding inventory forecasting and resource allocation.
  • Directed cross-functional teams (procurement, logistics, marketing, customer service) to ensure the seamless execution and on-time delivery of complex client projects. Example: Successfully managed the delivery of a high-volume corporate event order under a compressed timeline despite a last-minute site change.
  • Established strategic partnerships with key vendors and collaborators, securing favorable terms and ensuring the necessary resources for sustainable growth and scalability.
  • Standardized Standard Operating Procedures (SOPs) and refined project workflows, significantly improving operational efficiency and inter-departmental team coordination.

Gifts4Events LLP

Project Manager
07.2023 - 05.2024

Job overview

  • Oversaw the complete project lifecycle, from initial client intake to final fulfillment, consistently meeting stringent deadlines and quality standards for all deliverables.
  • Strengthened vendor and supplier partnerships, proactively negotiating costs, timelines, and product quality improvements to directly support business expansion.
  • Supported executive leadership with data-backed recommendations for pricing models, promotional strategies, and process enhancements, aligning initiatives with customer demand and competitive market insights.

Gifts4Events LLP

Operations & Marketing Associate
09.2022 - 07.2023

Job overview

  • Coordinated detailed order fulfillment, packaging design, and supplier sourcing for specialized, small-batch custom projects.
  • Created and deployed digital marketing content and visual assets, contributing to a 200% increase in organic reach within the initial launch month.
  • Provided crucial support during the early-stage scaling phase by managing core day-to-day workflows across customer communication, supplier coordination, and inventory control.

FutureWallz (Interior Design Solutions)

Operations Coordinator
05.2021 - 08.2022

Job overview

  • Developed and managed essential backend workflows covering material sourcing, manpower scheduling, and complex on-site installations.
  • Coordinated supplier logistics with team deployment schedules to ensure timely and efficient project delivery.
  • Refined service offerings and improved operational efficiency, establishing the foundational processes for an enhanced client experience.

Youth Corps

Marketing & Programs
01.2020 - 01.2021

Job overview

  • Designed marketing collateral for social media, successfully increasing program visibility and increased followers by 20%
  • Oversaw end-to-end volunteer management, from initial onboarding and progress tracking to conducting follow-up sessions and gathering critical feedback to improve future initiatives

Fashionastic (Luxury Fashion Retailer)

Brand & Operations Coordinator
01.2019 - 11.2019

Job overview

  • Conducted in-depth market research to identify emerging demand trends and curated luxury fashion offerings tailored to target customer preferences.
  • Designed and implemented rigorous sourcing and quality control processes to guarantee product authenticity and consistent value.
  • Coordinated integrated promotional campaigns and refined brand presentation across all digital platforms, significantly enhancing brand credibility in the luxury retail sector.
  • Streamlined end-to-end operational workflows, from supplier coordination to customer fulfillment, which strengthened overall efficiency and elevated brand reputation.

Education

Edinburgh Napier University

Bachelors from Business Management
01.2024

University Overview

Pursuing a Bachelor of Science in Business Management, focused on key areas like marketing, finance, strategy, and expansion. The programme blends academic theory with real-world application, equipping me with hands-on experience in business planning, team collaboration, and critical decision-making. I'm especially passionate about startups, innovation, and leading business growth in dynamic markets.

Singapore Polytechnic

Diploma from Applied Drama & Psychology
01.2021

University Overview

Note key learnings, experience and skills gained relevant to the job.

Skills

  • ERP & Data Systems : Lark ERP, Zoho, Airtable, Notion, 1688
  • Project & Programme Management : Asana, Jira, Trello
  • Data & KPI Tracking : Dashboards, Reporting, Analysis
  • Business Strategy & Process Improvement : Process Design, Efficiency Optimisation, Vendor & Stakeholder Management
  • Digital Tools & Marketing : Canva, Google Suite, Shopify, WooCommerce, Business Suite (IG & FB)
  • AI & Creative Tools : Midjourney, VEO, Suno, Gemini, LovableAI

Accomplishments

  • ERP System Implementation : Pioneered the development of a data-driven Lark ERP tracking system to manage the entire business model from top to bottom
  • Tracked key performance indicators (KPIs) and analyzed sales, projects, and program data, to make proactive adjustments to business strategy and sustain growth
  • Executed Business Strategy : Developed and executed a comprehensive business strategy for a gifting company to achieve six-figure annual revenue, driving 30% year-on-year sales growth through building customer loyalty and strategic partnerships
  • Optimised Pricing Strategies : Improved profit margins by introducing value-based pricing models aligned with customer demand, together with market research to understand competitor’s offerings

Timeline

Business Operations Manager (BizOps)

Gifts4Events LLP
05.2024 - 07.2025

Project Manager

Gifts4Events LLP
07.2023 - 05.2024

Operations & Marketing Associate

Gifts4Events LLP
09.2022 - 07.2023

Operations Coordinator

FutureWallz (Interior Design Solutions)
05.2021 - 08.2022

Marketing & Programs

Youth Corps
01.2020 - 01.2021

Brand & Operations Coordinator

Fashionastic (Luxury Fashion Retailer)
01.2019 - 11.2019

Edinburgh Napier University

Bachelors from Business Management

Singapore Polytechnic

Diploma from Applied Drama & Psychology

EXPERTISE

  • Startup & Business Development
  • Business Operations & Strategy Execution
  • Programme & Project Management
  • Process Improvement & Efficiency
  • Vendor, Supplier & Partnership Management
  • Market Research & Business Analysis
  • Digital Transformation & Systems Adoption
SYAHMINA ANWARDEEN