Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syahidah Hashim

Summary

Proven to enhance platform safety and user satisfaction at TikTok by identifying and removing inappropriate content with unparalleled accuracy and precision. Skilled in CRM management and customer service, I excel in cross-functional collaboration and proactive problem-solving. Demonstrated adaptability by improving internal tools and contributing to comprehensive content guidelines.

Overview

11
11
years of professional experience

Work History

Prompt Engineering Writer

TikTok
09.2024 - Current
  • Design and develop prompts based on Ad Review guidelines.
  • Optimized existing systems through rigorous testing and analysis, resulting in increased performance.
  • Collaborated with cross-functional teams to ensure seamless integration of engineering components.
  • Maintain an organized and efficient workspace, meeting deadlines and managing multiple projects simultaneously.


Audit Advertising Specialist

TikTok
08.2022 - 09.2024
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.

Chef Concierge

CapitalandMalls Asia
04.2018 - 05.2022
  • Ensuring that the concierge team operate with efficiency and professional demeanor to provide high level service and communication at all times
  • Assist marketing department with mall promotions and redemption programs with partner companies
  • Updating websites and interactive directories
  • Responsible for interacting and addressing the needs of shoppers and tenants' enquiries with a pleasant disposition at all times
  • Manage tenant and shoppers communication via various customer service channels (face-to face, emails, feedback forms, inbound calls and WhatsApp)
  • Working close with relevant internal departments and external partners to resolve tenants' and shoppers feedback
  • Administrative duties

Concierge

CapitalandMall Asia
06.2014 - 03.2018
  • Assistant to Chief Concierge, ensuring that the concierge counter is well-organized and tidy
  • Attend to feedback and resolve complaints and/or
    problems from tenant and shoppers
  • Handle both enquiries and sales of Sistic tickets

Education

Bachelor of Arts - International Tourism And Hospitality Management

University of Sunderland
Singapore

Skills

  • CRM Management
  • Microsoft Office
  • Customer Service
  • Attention to Detail
  • Adaptability and Flexibility
  • Accuracy and Precision

Timeline

Prompt Engineering Writer

TikTok
09.2024 - Current

Audit Advertising Specialist

TikTok
08.2022 - 09.2024

Chef Concierge

CapitalandMalls Asia
04.2018 - 05.2022

Concierge

CapitalandMall Asia
06.2014 - 03.2018

Bachelor of Arts - International Tourism And Hospitality Management

University of Sunderland
Syahidah Hashim