Syafiq Sofi
Summary
Adept in kitchen leadership and customer service, I enhanced culinary operations at Bacha Coffee by implementing efficient stock management and food safety practices. My recipe adaptation skills and ability to maintain high standards of food presentation significantly improved customer satisfaction. Demonstrating detail-oriented garnishing techniques, I successfully led kitchen staff, optimizing productivity and minimizing waste.
Overview
15
15
years of professional experience
Work History
Demi Chef De Partie
Bacha Coffee
06.2023 - Current
- Supported head chef in managing daily operations, stocktake inventory, ordering supplies, and supervising team members.
- Maintained a clean and sanitary work environment in compliance with health department standards.
- Handled catering orders efficiently while maintaining focus on regular restaurant operations as well as special events menus planning.
- Adhered to food safety regulations and culinary best practices in preparation of ingredients and meals.
- Supported chef de partie in daily mise-en-place, assigned preparation projects and inventory activities.
- Coordinated effectively with service staff on timing of meal plating and delivery to guarantee freshness and adequate food temperature.
- Reduced food waste by creatively repurposing ingredients and tracking inventory closely.
- Enhanced customer satisfaction by accommodating dietary restrictions and allergies without compromising the quality of dishes.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
Delivery Rider
Domino's Pizza
02.2023 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
Commis Chef
Four Seasons Hotel Singapore
10.2022 - 12.2022
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Maintained well-organized mise en place to keep work consistent.
- Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
- Seasoned and marinated cuts of meat, poultry and fish.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
Delivery Rider
Grabfood
07.2020 - 08.2022
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Streamlined order processing by verifying details with dispatchers before initiating deliveries.
- Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
- Established strong relationships with local merchants to facilitate seamless pickups and prioritize orders accordingly.
- Managed inventory levels in storage areas by organizing stock effectively for efficient retrieval during pickup times.
- Contributed to increased company revenue by upselling additional products or services whenever possible during interactions with clients.
Commis De Cuisine
Conrad Centennial Singapore
03.2020 - 06.2020
- Developed strong knife skills through daily practice, increasing precision and speed in food preparation tasks.
- Expedited food orders during high-volume service periods, maintaining excellent communication with front-of-house staff.
- Improved dish presentation through attention to detail and creative plating techniques.
- Built rapport with customers by providing exceptional service during special events such as weddings or corporate functions.
Commis Chef
Grand Mercure Singapore Roxy
01.2018 - 02.2020
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Maintained well-organized mise en place to keep work consistent.
- Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
- Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
- Seasoned and marinated cuts of meat, poultry and fish.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
- Prepped daily menu items to quickly deliver upon request.
- Maintained a safe working environment by adhering to established safety protocols and promptly addressing potential hazards as they arose.
- Rotated through all prep stations to learn different techniques.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Mastered a variety of cooking equipment, including ovens, grills, and fryers, to produce diverse menu items with consistent quality.
- Improved inventory management by properly storing and rotating perishable items, minimizing spoilage costs.
- Increased productivity by effectively prioritizing tasks according to urgency or complexity during high-pressure situations.
Delivery Rider
Foodpanda
03.2017 - 12.2017
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Assisted in training new delivery riders by sharing best practices and offering support when needed.
- Streamlined order processing by verifying details with dispatchers before initiating deliveries.
- Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
- Performed routine maintenance checks on the vehicle to ensure optimal performance during deliveries.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
- Established strong relationships with local merchants to facilitate seamless pickups and prioritize orders accordingly.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
National Service Person
Singapore Armed Forces
03.2015 - 03.2017
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
- Strengthened interpersonal skills through regular interaction with fellow National Service members, fostering camaraderie and a sense of common purpose.
- Promoted a positive image of National Service through professionalism, enthusiasm, and dedication to duty.
- Gained hands-on experience in various industries, broadening skillset and increasing overall employability.
- Expanded network of professional contacts through collaboration with organizations in both public and private sectors during service period.
- Performed regular maintenance activities to keep Product or Service in good working condition.
- Identified enemy targets using advanced surveillance techniques.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
- Installed, operated and maintained field communications equipment.
- Guided night patrols to search for enemy forces.
- Developed and implemented strategies to maximize squad efficiency.
- Inspected equipment, checked for malfunctions and diagnosed issues by meeting customers at various nationwide locations.
- Maintained inventory records to track stock.
- Developed leadership qualities by overseeing projects and mentoring junior National Service members.
Parking Enforcement Officer
Certis Cisco Security Pte Ltd
11.2014 - 03.2015
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Collaborated with local law enforcement agencies to address recurrent or problematic parking issues.
Hotel Waiter
Sofitel Singapore Sentosa Resort & Spa
12.2013 - 10.2014
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
Food and Beverage Waiter
Darwish Turkish Restaurant
01.2013 - 11.2013
- Handled high-pressure situations with grace, effectively addressing customer concerns and resolving issues.
- Consistently exceeded sales goals through attentive service and expert knowledge of menu offerings.
- Maintained a clean and organized dining area, ensuring a comfortable and enjoyable atmosphere for guests.
- Increased repeat business by fostering strong relationships with regular patrons through exceptional service.
- Ensured accurate order taking by carefully listening to customer requests and communicating clearly with kitchen staff.
- Adhered to strict health and safety guidelines, maintaining a safe environment for both guests and coworkers.
- Demonstrated strong multitasking skills by efficiently managing multiple tables during peak hours.
Food Runner
Mata Thai
01.2010 - 12.2012
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Organized and replenished supplies at food stations to optimize team performance.
Car Wash Attendant
Caltex
11.2009 - 12.2012
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
Education
Nitec - Culinary
ITE College West
2019
N Level -
Guangyang Secondary School
2014
PSLE -
Guangyang Primary School
2009
Skills
- Cooking methods
- Recipe Adaptation
- Stock management
- Knife Skills
- Food safety knowledge
- Food presentation
- Sauce preparation
- Mise en place
- Customer Service
- Detail Oriented
- Garnishing Techniques
- Kitchen leadership
- Kitchen Staff Management
Languages
English
Upper intermediate (B2)
Malay
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Demi Chef De Partie
Bacha Coffee
06.2023 - Current
Delivery Rider
Domino's Pizza
02.2023 - Current
Commis Chef
Four Seasons Hotel Singapore
10.2022 - 12.2022
Delivery Rider
Grabfood
07.2020 - 08.2022
Commis De Cuisine
Conrad Centennial Singapore
03.2020 - 06.2020
Commis Chef
Grand Mercure Singapore Roxy
01.2018 - 02.2020
Delivery Rider
Foodpanda
03.2017 - 12.2017
National Service Person
Singapore Armed Forces
03.2015 - 03.2017
Parking Enforcement Officer
Certis Cisco Security Pte Ltd
11.2014 - 03.2015
Hotel Waiter
Sofitel Singapore Sentosa Resort & Spa
12.2013 - 10.2014
Food and Beverage Waiter
Darwish Turkish Restaurant
01.2013 - 11.2013
Food Runner
Mata Thai
01.2010 - 12.2012
Car Wash Attendant
Caltex
11.2009 - 12.2012
Nitec - Culinary
ITE College West
N Level -
Guangyang Secondary School
PSLE -
Guangyang Primary School