Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Syafiq Faizal

Summary

Dynamic and detail-oriented professional with hands-on experience at DBS Bank, enhancing team efficiency through effective administrative support. A quick learner with strong problem-solving abilities, proficient in various software programs, and committed to fostering collaboration. Recognized for improving workflow and enabling staff to focus on high-priority tasks.

Work History

Internship

DBS Bank
09.2022 - 02.2023
  • Managed approximately 30 - 60 Outbound Calls daily while assisting with inbound calls for Customer Support.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

Diploma - Customer Experience Management With Business

Republic Polytechnic
Singapore
05-2023

Cambridge "O" Level Certificate -

Punggol Secondary School
Singapore
12-2020

Skills

  • Teamwork and collaboration
  • Quick learner
  • Problem-solving
  • Administrative support
  • Attention to detail
  • Verbal and written communication

Accomplishments

  • Completed National Service (Admin Supply Assistant) with Testimonial
  • Completed NATC Course in "Adapt to Changes"

Languages

English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)

Timeline

Internship

DBS Bank
09.2022 - 02.2023

Diploma - Customer Experience Management With Business

Republic Polytechnic

Cambridge "O" Level Certificate -

Punggol Secondary School

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Syafiq Faizal