Swetha J
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 10+year history of successful industry performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Business Manager
HCL Technologies
09.2022 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed more than 5 teams across mutilple Geo
Senior Application Analyst
NTT Data Singapore
03.2018 - 04.2021
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Supported daily operations and system maintenance procedures.
- Documented clients' issues and processes of resolution.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Offered input for complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Developed diagrams to describe and lay out logical operational steps.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Senior Quality Analyst
Canopy Pte Ltd Singapore
11.2017 - 02.2018
- Communicated between product owners and developers to clarify features.
- Performed regression, exploratory and negative tests.
- Created test cases and automation scripts.
- Estimated work requirements and labor hours for sprint planning.
- Oversaw test planning, workload balancing and assignment delegation.
- Analyzed quality and performance data to support operational decision-making.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Addressed non-conformance issues, pausing production to correct errors.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Participated in departmental meetings to establish short- and long-term strategy.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Defined and implemented quality initiatives to reduce risk.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Edited, proofed and critiqued internal documents to improve clarity.
- Created and revised procedures, checklists and job aids to reduce errors.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Liaised with vendors and end-users to uncover system optimization opportunities.
Quality Assurance Specialist
Hu Deccan Technologies Sdn Bhd
07.2015 - 04.2017
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Monitored product standards and quality-control programs.
- Fixed identified issues to improve workflows.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to increase productivity and boost workflows.
- Addressed non-conformance issues, pausing production to correct errors.
- Updated inspection journals and daily summary logs with quality-related data.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected items and compared against standards to meet regulatory requirements.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Developed and implemented procedures to meet product quality standards.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Recorded and organized test data for report generation and analysis.
- Created testing protocols to be used across product lines.
- Assessed products or services to evaluate conformance with quality standards.
Senior Software Test Engineer
Enspire Technologies
10.2011 - 03.2015
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Checked configuration files and logs to uncover root causes of problems.
- Communicated risks associated with test execution and took mitigating action when necessary.
- Optimized test cases to maximize success of manual software testing.
- Designed testing scenarios for usability testing.
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
- Directed teams completing regression tests to support successful product development stages.
- Fixed identified issues to improve workflows.
- Participated in available trainings to improve software knowledge.
- Conducted regression testing and submitted observations to development team.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Collaborated with product owners to stay current on intended functionality.
Quality Analyst
Siemens
06.2010 - 06.2011
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Created and revised procedures, checklists and job aids to reduce errors.
- Liaised with vendors and end-users to uncover system optimization opportunities.
Food and Beverage Supervisor
Best westren Hotels
01.2010 - 06.2010
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Processed payments and provided receipts to establish proof of transaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Greeted and seated guests to provide friendly and welcoming experience.
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Greeted customers and answered inquiries regarding menu items and specials.
- Stored food in designated containers and storage areas to prevent spoilage.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Adjusted food preparation methods in accordance with customer requests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Observed diners to respond to additional requests and determine when meal completed.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Distributed food to waiters and waitresses to serve to customers.
Food and Beverage Server/Service Coordinator
Fairmont Hotels
10.2009 - 01.2010
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
Education
Master of Science - Mechatronics
Staffordshire University
Staffordshire01.2009
Bachelor of Science - Electronics And Communication Engineering
Nimra College of Science And Technology
India09.2008
Skills
- Vendor Engagement
- Continuous Improvement
- Sprint Planning
- Project Management and Budget Control
- Coaching and Mentoring
- Cross-Functional Communication
- Documentation Proficiency
- Agile Methodology
- Strategic Vision
- Problem Solving
- Leadership
- Adaptability
Certification
- Certified Pega Business Architect
- Certified Scrum Master
- Certified Product Owner
- ISTQB certified
- ITIL V3 foundation Certified
- Tricentis: Tosca Automation Specialist Level 1 & 2 Tosca Test Design Specialist Level 1 & 2
- NTT Data: Certified Insurance Advanced Agile and Scrum certified
Timeline
Associate Business Manager
HCL Technologies
09.2022 - Current
Senior Application Analyst
NTT Data Singapore
03.2018 - 04.2021
Senior Quality Analyst
Canopy Pte Ltd Singapore
11.2017 - 02.2018
Quality Assurance Specialist
Hu Deccan Technologies Sdn Bhd
07.2015 - 04.2017
Senior Software Test Engineer
Enspire Technologies
10.2011 - 03.2015
Quality Analyst
Siemens
06.2010 - 06.2011
Food and Beverage Supervisor
Best westren Hotels
01.2010 - 06.2010
Food and Beverage Server/Service Coordinator
Fairmont Hotels
10.2009 - 01.2010
Master of Science - Mechatronics
Staffordshire University
Bachelor of Science - Electronics And Communication Engineering
Nimra College of Science And Technology
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