Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Swee Ping Tang Phylicia

Swee Ping Tang Phylicia

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Crystal Jade
08.2024 - Current
  • Assisted in training new staff on operational procedures and service standards.
  • Implemented quality control measures to maintain high food safety standards.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.

Crew Leader

Beauty In The Pot
07.2021 - 08.2024
  • Supervised daily operations to ensure efficient workflow and high standards of service.
  • Coordinated staff schedules to optimize coverage during peak service hours.
  • Enhanced customer experience by addressing inquiries and resolving issues promptly.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.

Assistant Account

Anthem Quality Sdn Bhd
07.2020 - 01.2021
  • Managed documentation processes, maintaining records for compliance and easy retrieval of information.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Insurance Agent

Prudential
10.2018 - 12.2019
  • Just do part time when on my internship.
  • Developed tailored insurance solutions for clients based on individual needs and financial goals.
  • Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.

Education

Bachelor - Banking And Finance

Universiti Tunku Abdul Rahman
Malaysia
10.2019

Skills

  • Customer service
  • Money handling
  • Employee scheduling
  • Operations management

Timeline

Assistant Manager

Crystal Jade
08.2024 - Current

Crew Leader

Beauty In The Pot
07.2021 - 08.2024

Assistant Account

Anthem Quality Sdn Bhd
07.2020 - 01.2021

Insurance Agent

Prudential
10.2018 - 12.2019

Bachelor - Banking And Finance

Universiti Tunku Abdul Rahman

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Swee Ping Tang Phylicia