Swee Ken Pua
Summary
Resilient and hardworking individual with a strong commitment to personal and professional development. Despite facing challenges in achieving GCE O Level results, I have demonstrated exceptional dedication, perseverance, and a proactive attitude in overcoming obstacles. My work ethic and determination drive me to continuously improve and excel in every endeavor. Eager to leverage my practical experience and relentless drive to contribute effectively to a dynamic team and achieve shared goals.
Overview
11
11
years of professional experience
Work History
IT Senior Support
Aptsys Technology Solutions
04.2022 - Current
- Implementation, commissioning and training of Aptsys' products for customers. Setup of network and Wi-Fi infrastructure as required.
- Handle level 1 & 2 customer support tactfully of inbound call, email enquiries and on-site.
- Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues.
- ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team.
- Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.
- Testing apps ensure no major bug
Demi Chef De Partie
Grand Hyatt Hotel
02.2020 - 03.2022
- Supported head chef in managing daily operations, including scheduling, ordering supplies, and supervising team members.
- Maintained a clean and sanitary work environment in compliance with health department standards.
- Handled catering orders efficiently while maintaining focus on regular restaurant operations as well as special events menus planning.
- Adhered to food safety regulations and culinary best practices in preparation of ingredients and meals.
Kitchen Staff
Hotel Equatorial Melaka
02.2014 - 01.2020
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Malaysian Skills Certificate - Automotive Technology
Community College
Malaysia02.2014
No Degree - High School
SMK St. Francis
Malaysia11.2012
Skills
- Operating System Support
- Remote Support
- Training and mentoring
- Technical Support
- Project Coordination
- Hardware support
- Project Management
Timeline
IT Senior Support
Aptsys Technology Solutions
04.2022 - Current
Demi Chef De Partie
Grand Hyatt Hotel
02.2020 - 03.2022
Kitchen Staff
Hotel Equatorial Melaka
02.2014 - 01.2020
Malaysian Skills Certificate - Automotive Technology
Community College
No Degree - High School
SMK St. Francis
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