Swati Verma
Singapore
Summary
Experienced Change Management Professional with 14+ years of global experience, driving organizational transformation across diverse sectors including Hi-Tech, Telecom, Banking, and Retail. Lead change management strategies, with an emphasis on effective communication. Demonstrated expertise in engaging and influencing C-suite executives, stakeholders, and colleagues across multiple regions, including APAC, AMERICA, and EMEAR. Adept at leveraging digital technologies, innovative methodologies, and design thinking to optimize employee engagement and drive strategic goals.
Overview
15
15
years of professional experience
6
6
Certifications
Work History
Ventures and Acquisitions Talent Integration (VATI) Manager - SEA
Accenture
6 2021 - Current
- Directed change management initiatives, seamlessly integrating acquisitions into Accenture's Growth Markets culture
- Championed robust cultural onboarding process, anchoring employees to Accenture's values via culture workshops
- Crafted comprehensive change management approach, enhancing employee experience using stakeholder interactions, targeted communications (newsletters, townhall, gamification, info sessions.), and specialized training
- Employed design thinking and co-creation to refine this process using platform like Mural
- Conducted comprehensive employee impact assessments, guiding engagement tools and onboarding tactics
- Utilized feedback mechanisms like surveys and focus groups to continuously refine employee experience
- Recognized as 'Culture Icon' for embodying Core Values & leading with openness to inquire, learn, and adapt
- Led E2E change management for SEA acquisitions, from due diligence to post-cutover, addressing regional nuances
- Thailand (2023-2024): Spearheaded first acquisition involving 1 leader and 150 employees
- Indonesia (2022-2023): Managed first acquisition with 4 leaders and 200 employees
- Malaysia (2021): Led first SEA acquisition, engaging 6 leaders and 300 employees.
Business Initiation and Change Enablement Manager
Lenovo PCCW Solutions
05.2020 - 05.2021
- Led Business Change Enablement (BCE) & Digital transformation for Telecom Major, Singapore
- Collaborated with client on business initiation for BCE practice – methodology, strategy, recruitment etc
- Led team to deliver human-centered agile change and adoption strategies across five sub streams
- Conducted change impact assessment for communication and training plan, stakeholder analysis with business groups based on identified changes
- Established and managed Change Agent Network for two-way communication
- Defined success metrics and measurement criteria
- Recommended blended training approach during pandemic – Online instructor lead and interactive training
- Implemented structured and tailored change management plan, earning early buy-in from executive sponsors.
Senior Change Management Consultant
ABeam Consulting
12.2018 - 05.2020
- Managed multiple cross-functional projects, focusing on both Project management and Change management
- Created & managed actionable & targeted deliverables including value propositions, feasibility study, stakeholder analysis, process gap analysis and recommendations
- Developed Change Management Plan, Stakeholder Surveys, Change Impact Analysis, Risk and Mitigation Strategy, Communication Plan, Training Plan & User Readiness Assessment
- Change Management for Government Client’s Digital transformation - 4 Business Units & 5000 external users
- Developed New Shared Service Centre Strategy for APAC region for Leading Trading Company
- Led Marketing & Communications for ABeam Singapore’s first ever Digital Transformation Day, Singapore.
Regional Change Management Lead| Asia Pacific & Japan
Cisco Systems
07.2015 - 01.2018
- Directed digital transformation program, focusing on Partner Marketing across Asia Pacific & Japan
- New Channel Marketing & Management platform tied Cisco marketing funds and programs together
- Implemented change management strategy, communications and training plan
- Responsible for leading transformation change through digital platform adoption & usage
- Developed & documented AS IS business processes & workflows
- SME for new platform & trained/up-skilled impacted users – Partners, Distributors & Business functions
- Championed launch of new Partner Platform, enhancing engagement with 200 partners across APAC & Japan
- Designed monthly automated adoption dashboard that was adopted across all global regions.
Business Process Consultant
KPMG
06.2013 - 09.2016
- Led BPM for Shared Services transformation for top Telecom in South Africa
- Optimized operational workflows for increased productivity and reduced errors.
Strategy Business Analyst
Singtel
11.2013 - 11.2014
- Managed Group COE’s Operational Excellence Digital transformation program
- Established governance framework with KPIs and RACI, designed BPMN modeling POCs, collaborated on future process flows, and coordinated with vendors on training and project logistics including budget and timelines
- Received CEO award for exceptional Customer service - featured in SingTel’s Amazing Customer Stories
- Organized SingTel Group’s Regional Operational Excellence Summit - Singtel, Optus, Aircel, Telkomsel.
Business Process Consultant
Wipro Technologies
01.2010 - 06.2013
- Managed Business Process initiatives for extensive, intricate ERP programs, offering consultancy in areas such as business process redesign, design specifics, current vs Future process mapping, and analysis
- Acted as liaison between business and technology, championing operational excellence via continuous enhancement
- Business Process Analysis for Leading Mining Company, Australia (Oct'12 - Jun'13)
- Leading Banking Group, UK (Dec'11 - Oct'12) - Awarded ‘Feather in Cap – Outstanding Team Contribution'
- Leading Energy & Utilities Major, Australia (Jul'11 - Dec'11) - Awarded ‘Feather in Cap – Outstanding Individual Contribution', Business Analysis, India (JD Edwards for Manufacturing, Healthcare, Energy & Utilities).
Area Sales Manager
Spencers Retail Limited
6 2008 - 12.2009
- Oversaw cluster's P&L, pinpointed essential commercial and operational challenges, and executed process enhancements for both revenue growth and profitability
- Led and cultivated 20-member sales team
- Achieved highest revenue in Q4 08-09 incorporating local promotional strategies
- Increased apparels sale by 60%, FNV sales by 4% in Q4-08 by implementing modular merchandise layout.
Education
Master of Business Administration -
Indian Institute of Technology
India 04.2001 -
Bachelor of Engineering -
Indira Gandhi Institute of Technology
India 04.2001 -
Skills
Change Management
Certification
Leadership Programs - ASCEND Leadership Program, Developing Our Women – Accenture, Singapore
Timeline
Business Initiation and Change Enablement Manager
Lenovo PCCW Solutions
05.2020 - 05.2021
Senior Change Management Consultant
ABeam Consulting
12.2018 - 05.2020
Regional Change Management Lead| Asia Pacific & Japan
Cisco Systems
07.2015 - 01.2018
Strategy Business Analyst
Singtel
11.2013 - 11.2014
Business Process Consultant
KPMG
06.2013 - 09.2016
Business Process Consultant
Wipro Technologies
01.2010 - 06.2013
Master of Business Administration -
Indian Institute of Technology
04.2001 -
Bachelor of Engineering -
Indira Gandhi Institute of Technology
04.2001 -
Ventures and Acquisitions Talent Integration (VATI) Manager - SEA
Accenture
6 2021 - Current
Area Sales Manager
Spencers Retail Limited
6 2008 - 12.2009
Similar Profiles
JESWIN JAINJESWIN JAIN
Performance Tester at AccenturePerformance Tester at Accenture
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Sumit PatilSumit Patil
SAP Security and GRC Consultant at AccentureSAP Security and GRC Consultant at Accenture
Priyanka GhoshPriyanka Ghosh
Instructional Design Analyst at AccentureInstructional Design Analyst at Accenture
Mohamad Isyanto Bin HasimMohamad Isyanto Bin Hasim
Policy Analyst(Model Policy) at TiktokPolicy Analyst(Model Policy) at Tiktok