Swati Prakash

• Strategic Partnership & Leadership: Partnered with the Director of Clinical Risk Management to implement departmental operations and Risk Management activities. Collaborated with the Clinical Director and Office of Patient Safety and Quality (OPSQ) leadership to plan, develop, and execute strategic initiatives aimed at enhancing clinical quality and patient care.
• Administrative Management: Managed a team of 15 staff (Assistant Managers, Executives and associates) along with departmental administrative duties, including staff performance appraisals, staff development, budgeting, manpower planning, and work plan development. Supervised and trained staff members to ensure optimal performance and compliance with departmental goals.
• Clinical Risk Management & Safety: Certified Enterprise-wide Risk Manager from Asia Risk Management Institute in April 2024. Led proactive clinical risk management and safety efforts, including walkabouts, risk management reports, audits, and self-assessments. Supported the hospital's clinical risk safety program through thorough audit and compliance checks, aligning with Ministry of Health Ensure Safer Systems (MOH ESS) standards.
• Patient Safety Initiatives: Oversaw the planning, organization, and implementation of patient safety audit and compliance frameworks. Reviewed and developed patient safety awareness and teaching programs in collaboration with internal and external training providers, including SGH, SingHealth, and cross-cluster partners. The awareness collaterals include publications, media and events.
• Risk Analysis & Mitigation: Reviewed Risk Registers to identify high-risk processes, incidents, and initiatives for full Enterprise Risk Management (ERM) review. Analyzed clinical systems data to identify practices with a high probability of risk occurrence, implementing necessary mitigations. Facilitated multiple Enterprise Risk Management reviews on hospital processes for Risk Identification, assessment and treatment.
• Quality Improvement: Certified QI coach. Fostered a culture of clinical quality through communication, education, and training activities. Supported Quality Improvement (QI) initiatives to enhance departmental and hospital-wide processes. Coached multiple QI projects both departmental and hospital wide.
• Results Management in SGH: Driving and overseeing the overall results management in SGH, for timely and appropriate management of results, especially significant abnormal results as well as results with incidental findings suspicious of cancers. Led the team to formulate closed loop notification process for monitoring of these results so that no result is missed from follow up and patient safety is not compromised.
• Driving Safety Culture in SGH: Led the team to implement two important training programs in SGH as well as in Outram Campus.

1. TeamSpeak: Led the team for implementation of TeamSpeak in SGH in 2018, with the target to train 80% SGH staff in 18 months. The target was not only achieved but was exceeded. Since the implementation, overseeing the TeamSpeak trainings including organizing, maintaining attendance databases, managing trainers and ensuring to train all our new staff.

2. TeamChoice: Just Culture. Certified Just Culture trainer from "The Just Culture By David Marx". Leading and overseeing the overall implementation of Just Culture not only in SGH but in the Outram Campus. Collaborating with different institutions like SNEC, NDCS, NHCS and the external vendor for certification of our trainers, implementation at different institution as well as organizing the workshops for the managers and above. Till date, there are 25 trainers certified as well as more than 300 supervisors trained. Working closely with the team doing the SRE investigations and Root cause analysis to integrate Just Culture as a part of their processes to ensure staff psychological safety and improve our safety culture.

Clinical Review Program Assistant Manager

• Strategy Development & Implementation: Developed strategies to enhance the Clinical Review Program and implemented corresponding work plans. Coordinated the preparation of reports for peer review by clinical departments, ensuring thorough and accurate evaluations.
• Data Management & Reporting: Maintained the database with review-related information to ensure data integrity and accessibility. Supported the preparation of reports and conducted statistical analysis to inform decision-making.
• Training & Development: Strategized, conducted, and coordinated training on departmental processes for external parties and visitors, as well as regular training sessions for Clinical Review Program (CRP) reviewers. Coached and guided executives on approaches to incident investigation and management, fostering a culture of continuous improvement.
• Clinical Audits & Incident Investigation: Conducted clinical audits to investigate incidents, prepared comprehensive reports for departmental peer review, and followed up on departmental actions and recommendations to ensure effective implementation. Analyzed data collected from deaths and morbidities to identify significant trends and informed necessary interventions.
• Root Cause Analysis (RCA) Investigation: Trained in Root Cause Analysis. Investigated RCA cases to ensure timely follow-up and completion of Quality Assurance Committee (QAC) findings and recommendations. Prepared comprehensive presentation materials for RCA meetings to facilitate informed decision-making. Conducted and facilitated RCA meetings, ensuring productive discussions and accurate identification of root causes. Prepared and submitted detailed RCA reports to relevant stakeholders.
• Reporting and Updates: Developed and presented reports and updates for SGH Senior Leadership, the Ministry of Health (MOH), and the Office of Risk Services (ORS). Followed up on the implementation of RCA recommendations and ensured timely submission of compliance reports.

• Clinical Review – Review of patients documents for identification of any preventable adverse events to improve the processes and prevent similar incidents.
• Root Cause Analysis -Investigated, Conducted and facilitated RCA meetings, ensuring productive discussions and accurate identification of root causes. Prepared and submitted detailed RCA reports to relevant stakeholders.

• Maintained a consistently high standard of professionalism throughout all interactions with colleagues and stakeholders while conducting detailed clinical review of patients documents to identify preventable harm
• Reduced turnaround time for completing reviews by implementing efficient work methods, by doing multiple QI projects.
• Collaborated with cross-functional teams to ensure timely completion of reviews.