Swapna Topale
Summary
- Proficient in collaborating with SC Ventures (Nexus) and it's partners to co-develop a roadmap and drive the products and features from concept to launch in fast paced environment.
- Skilled in defining communication plan, user training, content preparation,arranging product demo with operations, risk and country technology teams.
- Adept at partnering with stakeholders across organizations to inform the product vision, strategy and release milestones throughout product lifecycle.
- Competent in working in agile environment and continuously reviews the business needs, refine priorities, outlines deliverables, identifies risk and resolve conflicts.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Audax
10.2022 - Current
- Requirement gathering and assessment from clients (SCB ID, MY) as well review partners requirements, provide high level assessment, impact and define commercial and non-commercial components.
- Facilitate change discussion between business users, product owners, testing team and client/partners.
- Ensuring smooth transition of changes from development to operations, bridging gap in today's DevOps-driven environment by coordinating across various functions.
- Established processes to manage production issues post go-live for Audax clients.
- Keeping detailed record of changes, their impacts, creating operational manual and user training plans and BIA for ID and MY by collaborating with different teams internally.
- Designed detailed RFI (Request for Information) process and produced requirement gathering checklist for domains like access management, settlement, reconciliation.
- Engage system integration testing and coordinate with user acceptance testing team, walkthrough acceptance criteria and provide inputs to create test cases.
Senior Business Analyst
Standard Chartered
09.2016 - 10.2022
- Enabled Strong password enforcement and weak password remediation using StealthBITS for all users in Bank.
- Enabling Desktop MFA (OTP/PUSH notifications) and MFA for Bank’s internal & external Applications.
- Managing and doing Backlog prioritization based on Business needs.
- Participation and Presenting requirements with different vendors during RFP process for OUD to OpenDJ migration.
- Producing Nonfunctional requirements for capacity planning and performance testing, Work Instruction guides, OLA and RACI Matrix and creating rollback strategy documents.
- Align all teams and stakeholders for User Verification testing over change request and ensure delivery of acceptance criteria.
Business Analyst
HSBC
02.2010 - 08.2016
- Requirement analysis and impact analysis for change request and projects
- Extensively involved in developing products specific module like Agree (calculation engine), MFU, ESR, RWA (Risk Weighted Asset) Conduct product training for development and testing management team
- Analyze sample data and reconcile errors in client data to ensure accurate business requirement.
Business Analyst
Reliance Technology Services
09.2008 - 02.2010
- Produce High level estimates, capacity planning document during build phase.
- Requirement analysis and producing technical design document.
- Design ETL Jobs and sequencers using datastage.
Developer
Datamatics Global Limited
09.2007 - 08.2008
- Implement Business Solutions using UML and oracle PL/SQL.
- Develop Shell scripts ,create macros to automate processes.
- Support user testing and stakeholder management.
Education
Skills
- Stakeholder Management and Communication
- Process Mapping
- Operational Reporting
- Agile Methodology
- Requirements Gathering
- Customer Needs Assessment
Certification
- CSPO
- PSM
- AWS Certified Cloud Practitioner
- ITIL V3 Foundation
- TBMA 2017(Apptio)
Tools and Domain
- ADO
- JIRA
- Mural Dashboards
- SQL
- Confluence
- Retail Banking domain
- IAM- MFA, Stealth BITS
Timeline
Senior Business Analyst
Audax
10.2022 - Current
Senior Business Analyst
Standard Chartered
09.2016 - 10.2022
Business Analyst
HSBC
02.2010 - 08.2016
Business Analyst
Reliance Technology Services
09.2008 - 02.2010
Developer
Datamatics Global Limited
09.2007 - 08.2008
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