Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Svetlana Saratova

Summary

A self-motivated and enthusiastic individual with over 10 years of experience in the hospitality and tourism industry. Widely known for expertise in resolving problems and improving customer satisfaction. Recognized consistently for performance excellence and contribution to success in the tourism industry and showed exceptional organizational and public speaking skills in Russian and English languages.

Overview

29
29
years of professional experience

Work History

Director

Singatrip
08.2024 - Current
  • Oversaw all aspects of travel agency operations, including sales, customer relations, and supplier coordination.
  • Designed and managed customized travel packages, ensuring seamless logistics and exceptional experiences.
  • Personally guided select tours, providing in-depth knowledge and enhancing the traveler experience.

Tourist Guide

I-AsiaTravel Management, Marina Bay Travel, Look Asia Holidays, Diethelm Travel
12.2015 - Current
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Guided groups of up to 43 people on city tours.

Director

Everbloomsg
05.2022 - 12.2022
  • Informed customers of promotions to increase sales productivity and volume.
  • Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
  • Collaborated with marketing teams to help sales campaigns reach target audiences.

School Teacher

Kit Education
03.2021 - 08.2022
  • Created study guides, research materials and syllabi for students, based on the updated curriculum from the Ministry of Education.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.

Director

Tour in Singapore
11.2017 - 01.2018
  • Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
  • Enhanced client satisfaction by personalizing tour itineraries based on specific interests and preferences.
  • Developed comprehensive budgets for each tour, ensuring financial goals were met without sacrificing quality or client experience.

Mathematics Teacher

Sport School 277
09.2003 - 08.2006
  • Developed, and implemented lesson plans adhering to clear departmental and school policy objectives.
  • Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
  • Maintained open and productive communication with teaching staff, administration, students and parents.

Physics Teacher

Yoshkar-Ola Technology College
09.1995 - 08.1996
  • Facilitated hands-on learning by creating and supervising laboratory activities and discussions.
  • Designed regular learning assessments and used performance analysis to improve training outcomes.
  • Encouraged critical-thinking to understand reasoning behind physics formulas.

Education

WSQ Tourist Guide Programme - Tourism

Tourism Management Institute of Singapore
Singapore
12.2015

WSQ Dual Certificate in Tour & Travel Services - Tourism And Travel Management

Tourism Management Institute of Singapore
Singapore
12.2014

Master of Science - Mathematics And Physics Teacher Education

Mari State University
Russia
06.1995

Skills

  • Client Relationship Management
  • Safety Practices and Regulations
  • Conflict Resolution
  • Public Speaking
  • Risk Management
  • Time Management
  • Tour Coordination
  • Marketing Strategy

Languages

Russian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)

Timeline

Director

Singatrip
08.2024 - Current

Director

Everbloomsg
05.2022 - 12.2022

School Teacher

Kit Education
03.2021 - 08.2022

Director

Tour in Singapore
11.2017 - 01.2018

Tourist Guide

I-AsiaTravel Management, Marina Bay Travel, Look Asia Holidays, Diethelm Travel
12.2015 - Current

Mathematics Teacher

Sport School 277
09.2003 - 08.2006

Physics Teacher

Yoshkar-Ola Technology College
09.1995 - 08.1996

WSQ Tourist Guide Programme - Tourism

Tourism Management Institute of Singapore

WSQ Dual Certificate in Tour & Travel Services - Tourism And Travel Management

Tourism Management Institute of Singapore

Master of Science - Mathematics And Physics Teacher Education

Mari State University

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Svetlana Saratova