S.Venkata Srikar
Hyderabad
Summary
Dynamic Service Desk Engineer with proven expertise at Dell EMC, adept in ServiceNow and BMC Remedy. Skilled in incident management and proactive troubleshooting, ensuring high customer satisfaction. Strong communicator with a focus on optimizing system performance and enhancing user experience. Committed to delivering efficient IT solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Service Desk Engineer L1
ASTRO Media Platform (Client of Value Labs)
Hyderabad
01.2024 - Current
- Handling service desk incidents and creating tickets on behalf of users
- Active Directory management: account creation, group membership, enabling/disabling users
- Outlook profile setup and O365 email troubleshooting
- OS deployment on client laptops
- Application, network, and cloud watch monitoring
- Preparing daily reports and communicating with users regarding ticket updates
- Assigning tickets to appropriate resolution groups
Service Desk Engineer L1
Dell EMC
Bangalore
10.2021 - 09.2023
- Monitoring EM7 alerts and creating incidents
- Creating a service now incident on priority
- Creating the service request with support team
- Creating user incidents in service now tool
- Checking drive utilization for windows
- Restarting the server with customer approvals
- Restarting the SNMP Services
- Acknowledging the customer mails
- Checking the health reports
Service Desk Engineer
True Blue India LLP
Bangalore
09.2019 - 10.2021
- Monitoring EM7 alerts and creating incidents
- Creating a service now incident on priority
- Creating the service request with support team
- Creating user incidents in service now tool
- Checking drive utilization for windows
- Restarting the server with customer approvals
- Restarting the SNMP Services
- Acknowledging the customer mails
- Checking the health reports
Desktop Engineer
EMIDS Technologies
Hyderabad
12.2018 - 09.2019
- Outlook configuration and classroom IT setup maintenance
- OS deployment and hardware replacement for desktops and laptops
- Installed essential software as per client requirements
Field Support Engineer
New Wave Consultancy
06.2018 - 12.2018
- Provided on-site technical support for desktops, laptops, and peripheral devices
- Diagnosed and resolved hardware-related issues, including component replacements and upgrades
- Installed and configured operating systems and required software as per client requirements
- Coordinated with internal teams to ensure timely resolution of escalated issues
- Maintained technical documentation of support activities and solutions provided
- Ensured minimal downtime and high customer satisfaction during field visits
Desktop Support Engineer
Precision Informatics (Client of CSC)
Hyderabad
05.2017 - 05.2018
- Resolved incidents using BMC Remedy
- Handled client visits, printer support, and anti-virus installations
- Created user accounts and managed domain groups
- Deployed OS and supported hardware replacements
Education
Bachelor of Technology - CSE
Sunrise University of Science& Technology
01.2016
Intermediate - M.P.C
National Institute of Open Schooling
01.2012
S.S.C -
Triveni Talent School
01.2010
Skills
- ServiceNow
- BMC Remedy
- em7
- CloudWatch
- Windows 10
- Windows 11
- Windows Server
- Active Directory
- O365 administration
- AWS CloudWatch
Personal Information
Date of Birth: 12/23/93
Languages
- Hindi
- Telugu
- English
Certification
Preparing for AZURE Devos
Timeline
Service Desk Engineer L1
ASTRO Media Platform (Client of Value Labs)
01.2024 - Current
Service Desk Engineer L1
Dell EMC
10.2021 - 09.2023
Service Desk Engineer
True Blue India LLP
09.2019 - 10.2021
Desktop Engineer
EMIDS Technologies
12.2018 - 09.2019
Field Support Engineer
New Wave Consultancy
06.2018 - 12.2018
Desktop Support Engineer
Precision Informatics (Client of CSC)
05.2017 - 05.2018
Bachelor of Technology - CSE
Sunrise University of Science& Technology
Intermediate - M.P.C
National Institute of Open Schooling
S.S.C -
Triveni Talent School