SVEN RISSEL
General Manager
Kaiserslautern
Summary
Customer-oriented General Manager, experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
General Manager
Wipotec Singapore Pte. Ltd.
01.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Full P&L responsibility
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Service Manager
Wipotec Singapore Pte. Ltd.
09.2021 - 12.2023
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
After Sales Engineer
Wipotec GmbH
08.2018 - 09.2021
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
Industrial Maintenance Technician
GKN Driveline
01.2016 - 08.2018
- Enhanced equipment efficiency by performing routine maintenance and troubleshooting tasks.
- Troubleshot programs and maintained programmable logic controllers.
- Conducted thorough diagnostic tests to identify root causes of malfunctions, enabling effective solutions.
- Assessed risks associated with various machinery operations, informing proper safety protocols.
Technician
MAN Truck&Bus
08.2009 - 06.2012
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Certificate of apprenticeship for vehicle technology -
Professional School
08.2009 - 06.2012
High school diploma -
Technical Vocational High School / Abitur
06.2012 - 08.2013
University of Applied Sciences -
University of Applied Sciences
11.2013 - 12.2015
Metrological basics for electronic systems
Vocational training and technology center
Motor-Management-Systems
Vocational training and technology center
01.2012 - 02.2012
Diagnostic technology for linked systems
Vocational training and technology center
Skills
Operations management
Customer relationship management
Team leadership
Project management
Performance improvement
Business development
Personal Information
- Place of Birth: Rockenhausen
- Date of Birth: 09/18/92
- Nationality: German
- Driving License: B
Timeline
General Manager
Wipotec Singapore Pte. Ltd.
01.2024 - Current
Service Manager
Wipotec Singapore Pte. Ltd.
09.2021 - 12.2023
After Sales Engineer
Wipotec GmbH
08.2018 - 09.2021
Industrial Maintenance Technician
GKN Driveline
01.2016 - 08.2018
University of Applied Sciences -
University of Applied Sciences
11.2013 - 12.2015
High school diploma -
Technical Vocational High School / Abitur
06.2012 - 08.2013
Motor-Management-Systems
Vocational training and technology center
01.2012 - 02.2012
Technician
MAN Truck&Bus
08.2009 - 06.2012
Certificate of apprenticeship for vehicle technology -
Professional School
08.2009 - 06.2012
Metrological basics for electronic systems
Vocational training and technology center
Diagnostic technology for linked systems
Vocational training and technology center
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