Suzzana Idris
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Lawry’s The Prime Rib. Expert in cash handling and guest engagement, I fostered lasting relationships with patrons while training new staff to uphold high service standards. Committed to creating memorable dining experiences through attentive service.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Server/Host
Lawry’s The Prime Rib
02.2016 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle guest complaints.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Make reservations thru table check.
- Train new employees.
Admin Assistant
Speedlink Trading Pte Ltd
03.2008 - 06.2014
- Prepare and manage shipment records, delivery orders, and invoices.
- Input parcel tracking data and customer information into internal systems.
- Maintain accurate filing systems for easy retrieval.
- Customer Coordination:
- Respond to basic customer queries about delivery status or service options.
- Liaise with clients to confirm pickup/delivery arrangements.
- Scheduling & Dispatch Support:
- Assist in planning and coordinating drivers’ schedules and routes.
- Ensure all shipments are correctly logged and assigned.
- Inventory & Supplies:
- Monitor stock levels of packaging materials and order as needed.
- Track returned or undelivered packages and update systems accordingly.
- General Office Administration:
- Handle phone calls, emails, and correspondence.
- Support HR and finance tasks such as staff attendance, petty cash, or billing reports.
Administrative Assistant
Protex Chemicals & Enginering Pte Ltd
06.2005 - 01.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
Telephone Operator
Shangri-la Hotel
03.1998 - 09.2002
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Operated switchboard and routed incoming calls to appropriate departments.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Resolved customer complaints with empathy and professionalism, restoring confidence in company services.
Education
PSLE -
Assumption English School
Bukit Timah01.1993
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
Languages
English/Malay/Bahasa Indonesia
Beginner (A1)
Certification
-Emerging Technology Synthesis -4 ( Jan 2024)
-Food Safety and Hygiene-1 ( Aug 2023)
-Use Basic Function and Applications of Computer (May 2018)
-Workplace Literacy (Listening) Level 5 (July 2009)
-Workplace Literacy (Reading) Level 4 (July 2009)
-Workplace Numeracy Level 3 (July 2009)
-Lead a service Team (Jun 2009)
Timeline
Server/Host
Lawry’s The Prime Rib
02.2016 - Current
Admin Assistant
Speedlink Trading Pte Ltd
03.2008 - 06.2014
Administrative Assistant
Protex Chemicals & Enginering Pte Ltd
06.2005 - 01.2008
Telephone Operator
Shangri-la Hotel
03.1998 - 09.2002
PSLE -
Assumption English School
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