Suzieanna Bte Zulkifly
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
Ajax Insurance
03.2018 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
Retail Assistant
H&M
01.2015 - 02.2017
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Assistant
Cotton On
07.2013 - 01.2014
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Service Crew Member
KFC
12.2012 - 05.2013
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over in cash daily.
Service Crew Member
Macdonalds
01.2012 - 12.2012
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over in cash daily.
- Took orders, prepared meals, and collected payments.
Education
No Degree - None
Fuchun Secondary School
Woodlands01.2015
No Degree - None
Qihua Primary School
Woodlands01.2009
Skills
- Call Center Operations
- Safe Deposit Box Oversight
- Customer Support
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
Ajax Insurance
03.2018 - 01.2020
Retail Assistant
H&M
01.2015 - 02.2017
Retail Assistant
Cotton On
07.2013 - 01.2014
Service Crew Member
KFC
12.2012 - 05.2013
Service Crew Member
Macdonalds
01.2012 - 12.2012
No Degree - None
Fuchun Secondary School
No Degree - None
Qihua Primary School
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