Suzieana Binte Ahmad
Singapore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Experience Officer
Advanced Medical & Dental Group Pte. Ltd
07.2022 - Current
- Manage customer enquiries from all channels (Call center hotline, email and online messages), convert enquiries into appointment bookings, manage patient feedback
- Handle complaint and roster for whole cx team.
Receptionist
Harris Pye Singapore Private Limited
01.2018 - 02.2022
- Answering and divert calls, admin duties, data entry, receive parcel and outgoing DHL/FedEx/local mail or parcel
- Updated certs date
- Filling, scanning.
Temporary Receptionist
Springer Nature Singapore Private Limited
07.2017 - 01.2018
- Receptionist Duties, Admin Duties – coordinate guest hotel bookings, checking of claims, coordinate conferences, booking of flights and accommodation arrangement.
Temporary Receptionist
Springer Nature Singapore Private Limited
02.2016 - 06.2016
- Receptionist Duties, Admin Duties – coordinate guest hotel bookings, checking of claims, coordinate conferences, booking of flights and accommodation arrangement.
Front Desk Executive
PlushPod Hostel
01.2014 - 11.2014
- Handle Bookings, Walk in, Checks in & out, Customer Relations, Housekeeping and Complaints.
Admin Executive
Tang Tuck Kim Registered Surveyor
05.2013 - 08.2013
- Generate Reports, Data Entry, Invoicing, Admin duties ad-hoc, Answering Phonecalls, Coordinate collection of sample or dispatch for report to Clients via the local courier service, HR duties, accounting duties.
Operation Coordinator (Regional Agri)
SGS Testing & Control Services Singapore Pte Ltd
11.2010 - 09.2012
- Incharge of vessel coordination and operation
- Liaising with Global affiants, Manage travel arrangement and booking of hotel for internal staffs & overseas guests, liase with supplier of client gifts for festive seasons, reception duties.
Admin Assistant (Textile Lab)
SGS Testing & Control Services Singapore Pte Ltd
11.2008 - 11.2010
- Generate Reports, Data Entry, Invoicing, Admin duties ad-hoc, Answering Phonecalls, Coordinate collection of sample or dispatch for report to Clients via the local courier service, Assisting Administrator and lab manager
Education
NorthView Secondary School
NorthView Secondary School
01.2002
Bishan ITE
01.2003
Skills
- Typing (55wpm)
- Able to use Microsoft Words
- Able to use Microsoft Excel
- Able to use Microsoft PowerPoint
- Language Spoken: English, Malay
- Language Written: English, Malay
- Multitasking capabilities
- Problem-solving abilities
- Training and coaching
Activities
- 1992-1997, Xishan Primary School, Malay Dance Librarian
- 1998-2002, NorthView Secondary School, Netball Choir
Accomplishments
- 1998, NorthView Secondary School, VIP (Very Improved Pupil) Award Design & Technology
- 2001, NorthView Secondary School, Performed as Choir Participant in National Day Parade 2001
Ic Number
S8521910C
Contact Number
87429772(HP)
Age
38
Marital Status
Married
Email Address
Suzie071985@gmail.com
Last Drawn Salary
$2800
Personal Information
- Expected Salary: $2500 - $2700 (Neg)
- Notice Period: 2 months (Neg)
Timeline
Customer Experience Officer
Advanced Medical & Dental Group Pte. Ltd
07.2022 - Current
Receptionist
Harris Pye Singapore Private Limited
01.2018 - 02.2022
Temporary Receptionist
Springer Nature Singapore Private Limited
07.2017 - 01.2018
Temporary Receptionist
Springer Nature Singapore Private Limited
02.2016 - 06.2016
Front Desk Executive
PlushPod Hostel
01.2014 - 11.2014
Admin Executive
Tang Tuck Kim Registered Surveyor
05.2013 - 08.2013
Operation Coordinator (Regional Agri)
SGS Testing & Control Services Singapore Pte Ltd
11.2010 - 09.2012
Admin Assistant (Textile Lab)
SGS Testing & Control Services Singapore Pte Ltd
11.2008 - 11.2010
NorthView Secondary School
NorthView Secondary School
Bishan ITE
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