SUZIANI BINTE SUHAIMI
Singapore
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
22
22
years of professional experience
Work History
Logistics Coordinator
B&H Worldwide
08.2026 - Current
- Coordinated warehouse activities to enhance accuracy and reduce inbound lead times.
Driver
Self Employed Services
Singapore
03.2017 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
Data Entry Clerk
Groupon
Singapore
05.2014 - 05.2016
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process dataSingapore 03/2023
- Certificate For Vehicle Safety And
- Maintenance
- Ngee Ann Polytechnic
- Singapore
- 03/2023
- Certificate For Driver Safety
- Training
- Ngee Ann Polytechnic
- Singapore
- 03/2023
- Certificate For Customer Service
- And Quality
- Correctly.
- Created and maintained data entry logs to track data entry activities.
Customer Service Officer
SMRT
Singapore
01.2008 - 05.2012
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Contributed to the achievement of departmental targets by meeting key performance Indicators consistently.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
SATS
Singapore
04.2004 - 09.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company Information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate - SCPD02 Managing Transport & Logistic
Temasek Polytechnic
Singapore, Singapore05-2023
Certificate-SCPD02- Managing Transport&LogisticEnv -
Temasek Polytechnic
Singapore05-2023
Certificate For Vehicle Safety And Maintenance -
Ngee Ann Polytechnic
Singapore03-2023
Certificate For Driver Safety Training -
Ngee Ann Polytechnic
Singapore03-2023
Certificate For Customer Service And Quality -
Ngee Ann Polytechnic
Singapore03-2023
PSLE -
St.Margaret's Primary School
Singpore, Singapore'O' Level -
St. Margaret's Secondary School
Singpore, SingaporeHigher Nitec in Electronics -
ITE East Tampines
SingaporeSkills
- Commercial Driving
- Passenger Transportation
- Passenger Assistance
- Valid Driver's licence
- Customer Service
- City and Non-City Driving
- Service Recommendations
- Data Entry
- Filing
- Administrative Support
- Office Equipment Proficiency
- Route Management
Custom
SUZIANI, BINTE, SUHAIMI
Timeline
Logistics Coordinator
B&H Worldwide
08.2026 - Current
Driver
Self Employed Services
03.2017 - Current
Data Entry Clerk
Groupon
05.2014 - 05.2016
Customer Service Officer
SMRT
01.2008 - 05.2012
Customer Service Representative
SATS
04.2004 - 09.2006
Certificate - SCPD02 Managing Transport & Logistic
Temasek Polytechnic
Certificate-SCPD02- Managing Transport&LogisticEnv -
Temasek Polytechnic
Certificate For Vehicle Safety And Maintenance -
Ngee Ann Polytechnic
Certificate For Driver Safety Training -
Ngee Ann Polytechnic
Certificate For Customer Service And Quality -
Ngee Ann Polytechnic
PSLE -
St.Margaret's Primary School
'O' Level -
St. Margaret's Secondary School
Higher Nitec in Electronics -
ITE East Tampines