SUZIANI BINTE SUHAIMI
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes.
Overview
20
20
years of professional experience
Work History
Driver
Self Employed Services
03.2017 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
Data Entry Clerk
Groupon
05.2014 - 05.2016
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
Customer Service Officer
SMRT
01.2008 - 05.2012
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
SATS
04.2004 - 09.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
PSLE -
St.Margaret's Primary School
Singpore'O' Level -
St.Margaret's Secondary School
SingporeHigher Nitec in Electronics -
ITE East Tampines
SingaporeCertificate For Vehicle Safety And Maintenance -
Ngee Ann Polytechnic
Singapore03.2023
Certificate For Driver Safety Training -
Ngee Ann Polytechnic
Singapore03.2023
Certificate For Customer Service And Quality -
Ngee Ann Polytechnic
Singapore03.2023
Skills
- Passenger Assistance
- Commercial Driving
- Vehicle Maintenance
- Passenger Transportation
- City and Non-City Driving
- Transportation
- Route Determination
- Clean Driving Record
- Customer Service
- Safe driving practices
- Route planning
- Passenger Safety
Timeline
Driver
Self Employed Services
03.2017 - Current
Data Entry Clerk
Groupon
05.2014 - 05.2016
Customer Service Officer
SMRT
01.2008 - 05.2012
Customer Service Representative
SATS
04.2004 - 09.2006
PSLE -
St.Margaret's Primary School
'O' Level -
St.Margaret's Secondary School
Higher Nitec in Electronics -
ITE East Tampines
Certificate For Vehicle Safety And Maintenance -
Ngee Ann Polytechnic
Certificate For Driver Safety Training -
Ngee Ann Polytechnic
Certificate For Customer Service And Quality -
Ngee Ann Polytechnic
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