Driving quality engineering through divergent thinking, technical entrepreneurship, and collaborative partnerships. Over 18 years of Application support experience and success, leveraging Agile principles and Scrum methodology to achieve engineering solutions that create value for customers by simplifying, strengthening, and transforming business practices. Field-earned proficiency advancing quality and performance standards throughout the software development life cycle, with a proven track record of cross-collaboration to design, build, and roll-out products in a fast, sustainable, and effective manner. Creative and unrelenting in promoting a culture of continuous improvement for optimal performance and growth. Human-centred leadership prioritising people and a culture of creative interdependence. Design thinking mindset, skilled at creating complex test strategies to optimise software delivery process. Passionate about redefining capabilities by delivering modern, reliable, and extendable automation frameworks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Application Support
BROADRIDGE FINANCIAL SOLUTIONS
03.2005 - 01.2024
Spearhead end-to-end project lifecycle, ensuring the successful delivery of cross-product projects to enhance the functionality of platforms using Scrum methodology and best practices.
Partner with key stakeholders to analyse business and operational processes, identify requirements, oversee technology build, manage user testing, and coordinate solution implementation.
Lead a cross-functional team of nine specialists to deliver maximum business value for customers while meeting agreed scope, cost, schedule, and quality objectives in Capital Markets.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business processes and developing optimization strategies.
Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.
Production support of Java/J2ee technologies and Strong scripting skills in shell/ Python.
Strong experience in providing L1 & L2 application technical and functional support.
Good knowledge on Unix and Shell scripting.
Good knowledge on SQL and PL/SQL System backup's w.r.t UNIX and Database.
Ability to work with stakeholders to stretch role in depth/width.
Performing requirements analysis.
Documenting and communicating the results of your efforts.
Gathering critical information from meetings with various stakeholders and producing useful reports.
Working closely with clients, technicians, and managerial staff.
Ensuring solutions meet business needs and requirements.
Performing user acceptance testing.
Strong ITIL knowledge and work on Change/Problem and Incident Management.
Proven experience on User access management and risk Mitigation.
Managing projects, developing project plans, and monitoring performance.
Prioritizing, Updating, implementing, and maintaining procedures initiatives based on business needs and requirements.
Managing and Monitoring competing resources priorities and deliverables and ensuring timely completion of projects.
Manage client on boarding and close down.
Experience in monitoring and controlling projects/portfolios and reporting project status to Senior.
Requirements. Reduced number of weekly product changes by 25% with a streamlined product enhancement and change management strategy involving the reclassification and grouping of critical versus functional updates, raising product quality and satisfaction for 28 client users.
QA Technical
BROADRIDGE FINANCIAL SOLUTIONS
01.2011 - 12.2017
Partnered with internal teams including Developers, Project Managers, and Business Analysts to architect and develop innovate approaches to test automation solutions for finance platforms and systems.
Created test plans in accordance with business requirements and quality processes, ensuring continuous functionality and compliance while proactively identifying and eliminating errors in the software development life cycle.
Established and maintained a regular reporting cycle targeted around specific team metrics and objectives to quantify risks, improvements, and delivery status.
Achieved 100% automation coverage for feasible scenarios with the design and build of a minimalist automation framework.
Significantly reduced regression testing time by 50%, completing testing in less than 30 minutes and in parallel.
Boosted staff engagement, speed to proficiency, and productivity levels by mentoring QA team on automated webservice testing and introducing processes of Serialization & Deserialization, Gherkin Syntax, as well as Builder Design Pattern, enabling step-by-step construction of complex objects.
Built greater reliability, quality, and visibility in testing infrastructure, setting up CI/CD pipeline and aligning software testing with industry best practices, advocating for more API tests and limiting GUI tests, for business-critical end-to-end scenarios.
Accomplished SLA resolution time of 2 hours for 100% of critical issues via the implementation of a Code Red process across all products in Capital Markets, enabling Production, Testing, and Development teams to address product issues timely.