Su Tuong Yeng Celeste
Singapore
Summary
Working both in Malaysia & Singapore, has exposed me to numerous opportunities, dealing different kinds of administrative operations. These have helped me to grow and learn to be more responsible, organized, meticulous, proactive, and better at multi-tasking. I believe my experiences will serve me well in my next career path, and also enable myself to be a value-add to your organization. Having said that, I know I still have much to learn and grow, and will be more than happy to take on opportunities that will enable to progress further in my career, as well as a professional.
Overview
22
22
years of professional experience
Work History
Sales & Operations Admin
Line8 Singapore Pte Ltd
Singapore
09.2020 - Current
- Handle sales enquiry and prepare Quotation, Sales Order and Invoice
- Follow-up with customers on quotations
- Logistic planning & operation
- Product Quality Assurance
- Demonstrating the features of a product or service to potential customers
- Answering any questions potential customers might have about a products or services
- Coordinate and liaise with technical customer service team to resolve issues and discrepancies
- Road show and event participation
- Follow up on outstanding payment
- Perform daily department sales position maintenance tasks including making outbound phone calls, taking inbound phone calls, sending/answering customer emails, participate in daily/monthly meetings and training, research available inventory and other duties as assigned
- Following up customers and providing guidance on product selection.
Customer Service Officer
Ignite Chiropractic Group Pte Ltd
Singapore
04.2018 - 09.2020
- Attend to phone-in, email-in and walk-in enquiries
- Handle registration and scheduling of patient's appointments (Platinum System)
- Updating of patient data in the system (Platinum System)
- Assist Doctors in the consultation/treatment room
- Attend to clinic daily collections and transactions
- Road show and corporate talk participation
- Setting up for education nights
- General administrative duties.
Customer Service Assistant
Esabee Pte Ltd
Singapore
11.2016 - 04.2018
- Handling incoming calls and walk-in customer
- Handling of order taking and receive payment from distributors
- Handling daily sales operations
- Stock taking
- Daily Credit Card and Nets Machine Settlement
- Maintain and update filing system
- Data entry.
Retail Admin
AZ Creative Interior Pte Ltd
Singapore
12.2015 - 11.2016
- Provide administrative support to the Sales team
- Handle incoming calls and correspondence
- Prepare Quotation, Sales Order and Invoice
- Attend to walk-in customers
- Act as liaison officer between IKEA and IKEA customers for short serve/faulty items; scheduling appointment for recovery work and site inspection
- Follow up on outstanding payment
- Support Finance with data entry
- Maintain and update filing system
- Data entry (AutoCount Accounting).
Support cum Operational Executive
Mobile Credit Payment Pte Ltd
Singapore
09.2011 - 08.2015
- Assist sales team in handling sales inquiry & prepare quotation
- Process sales order with full set documents and confirmation
- Setup, program & demonstration of the credit card terminal
- Liaise with merchants with delivery schedule & coordination with delivery agents for dispatch services
- Liaising with merchants and answering their queries (order status, delivery and billing inquiries, and technical issue) via email and phone calls
- Attend to Issuing Bank inquiry/sales lead
- Follow-up with merchants on quotations
- Follow-up on terminal retrieval
- Follow-up on security deposit for short term merchants
- Managing of Chargeback from Issuing Bank
- Managing of Refund/Reversal from merchants
- Coordinate and liaise with technical customer service team to resolve issues and discrepancies
- Manage filing
- Maintaining up to date inventory (credit card terminal) data
- Monitoring portal transaction
- Management of systems for 3 payment solutions portal
- Prepare weekly payout forecast
- Updates, compiles and prepares reports before the billing deadline
- Update bank balance daily in google calendar
- Follow-up overdue payment with merchants
- Generate payout report weekly from portal
- Handling bank GIRO Transfer of credit card payment transaction weekly to merchants
- Handle incoming calls and correspondence
- Attend to walk-in customers
- Other follow-up or task assign by immediate supervisor.
Assistant Sales Admin
Chuan Kok Hardware & Machinery Pte Ltd
Singapore
03.2010 - 09.2011
- Handle sales enquiry and provides sales support
- Prepare sales quotation and process order
- Follow-up with customers on quotations
- Coordinate delivery with logistics department
- Maintain and update filing system
- Data entry (UBS Stock Control).
Admin Clerk
GL Engineering Pte Ltd
Singapore
03.2008 - 03.2010
- General office administrative duties such as answering phone call, photocopying, filing, email & fax documents.
Admin Clerk
Jacklison Enterprises Pte Ltd
Singapore
10.2006 - 02.2008
- Handle incoming calls and correspondence (sales enquiries)
- Ordering of office supplies
- Preparing quotations/delivery orders/invoices/purchase orders
- Organise delivery schedules and liaise with drivers and customers on delivery matters
- Assist in stock and inventory control
- Filing and other documentation
- Attend to walk-in customers.
Admin cum Purchasing Clerk
Miva Modern Living Sdn Bhd
Malaysia
02.2006 - 09.2006
- Provide administrative support to the Department Head and Sales team
- Process sales order from supplier
- Arranging shipping schedule
- Handle sales documentation - prepare daily & monthly sales report
- Responsible for the cleanliness of the showroom display
- Data Entry
- Attend to walk-in customers.
Admin Clerk (Softline Department)
Everrise Department Store Sdn Bhd
Malaysia
01.2003 - 01.2006
- General office administrative duties
- Organise and maintain file record
- Preparing and generating daily, monthly reports such as (sales reports, stock inventory reports and stock movement reports)
- Check sales figure & purchase orders against invoices
- Date entry (daily sales figures).
Education
Advanced Diploma In International Business -
MDIS - Southern Cross University, Australia
03.2013
Diploma In Business Administration -
Psb Academy - University of Newcastle
08.2010
SPM
SMK Bandar Kuching No.1
Malaysia2002
Skills
- Text Production
- Book-Keeping Level 1
- UBS Accounting
- AutoCount Accounting
- Platinum System
Personalparticulars
NRIC No
S8469711G
Date of birth
02 May 1984
Nationality
Malaysian
Marital Status
Married
Type of Pass Holder
Singapore PR (Permanent Residence)
Salary
SGD$3000
Availability
One Month Notice
Languages
English
Chinese (Mandarin)
Timeline
Sales & Operations Admin
Line8 Singapore Pte Ltd
09.2020 - Current
Customer Service Officer
Ignite Chiropractic Group Pte Ltd
04.2018 - 09.2020
Customer Service Assistant
Esabee Pte Ltd
11.2016 - 04.2018
Retail Admin
AZ Creative Interior Pte Ltd
12.2015 - 11.2016
Support cum Operational Executive
Mobile Credit Payment Pte Ltd
09.2011 - 08.2015
Assistant Sales Admin
Chuan Kok Hardware & Machinery Pte Ltd
03.2010 - 09.2011
Admin Clerk
GL Engineering Pte Ltd
03.2008 - 03.2010
Admin Clerk
Jacklison Enterprises Pte Ltd
10.2006 - 02.2008
Admin cum Purchasing Clerk
Miva Modern Living Sdn Bhd
02.2006 - 09.2006
Admin Clerk (Softline Department)
Everrise Department Store Sdn Bhd
01.2003 - 01.2006
Advanced Diploma In International Business -
MDIS - Southern Cross University, Australia
Diploma In Business Administration -
Psb Academy - University of Newcastle
SPM
SMK Bandar Kuching No.1