Suthera Nankongsak
Manager, Sales Development
Singapore
Summary
Results-driven professional with extensive experience in driving business growth and delivering exceptional customer experiences. Proven expertise in tech sales at Salesforce and advertising sales at Meta, with a strong background in sales programs, operational structures, and KPI achievement. Skilled in identifying risks, resolving issues, and optimizing processes. A collaborative leader, dedicated mentor, and diligent trainer with expertise in team leadership and BPO industry dynamics. Committed to building strong stakeholder relationships and fostering an empowering work culture to achieve organizational success in dynamic environments.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
3
3
Certificates
Work History
Manager, Sales Development - ASEAN
Salesforce
08.2024 - Current
- Built and led a high-performing Business Development team, achieving sales targets through strategic planning and execution.
- Applied data-driven strategies to optimize team performance, improve outcomes, and drive business growth.
- Fostered a collaborative and flexible team culture aligned with company values, adapting effectively to changing business environments.
- Mentored and coached team members to promote professional growth, development, and high engagement.
- Managed and motivated employees to maintain productivity, delivering consistent results in dynamic settings.
Regional Program Manager - SBG (Meta Project)
TDCX - formerly known as Teledirect
06.2018 - 08.2024
- Oversee sales programs and large teams, ensuring adherence to performance metrics, KPIs, and optimized operational structures to drive efficiency and productivity.
- Identify risks, analyze issues, and propose effective solutions while collaborating with cross-functional teams to align sales strategies with business objectives and market opportunities.
- Coach, motivate, and evaluate team members, fostering a high-performance culture through feedback, training initiatives, and professional development.
- Maintain strong stakeholder relationships, ensuring exceptional customer experiences and leveraging market trends for growth.
- Analyze sales data, monitor competitor activities, and stay updated on industry trends to drive innovation and revenue growth.
Sales Associate
Marriott International
06.2016 - 06.2018
- Communicated effectively with properties, customers, and guests through phone calls and internal channels to ensure seamless service delivery.
- Utilized advanced sales techniques to maximize room revenue and conversion rates, including sourcing alternate properties when necessary.
- Attended briefings and hotel presentations to stay updated on company policies, procedures, promotions, and special programs.
- Assisted guests by promptly addressing inquiries and resolving issues via phone calls and emails, ensuring exceptional customer experiences.
- Adhered to company policies and performance standards while representing Starwood Hotels and Resorts.
Retail Team Lead and Regional Retail Communications
Picsolve Asia
03.2015 - 06.2016
- Managed a successful sales and photography team, achieving sales objectives while maintaining high photography and customer service standards.
- Organized daily operations, coordinated team workflows, and ensured optimal productivity through effective scheduling and on-the-job training.
- Acted as a liaison between the team and upper management, facilitating accurate communication and implementing site-specific operational policies and procedures.
- Provided regular coaching, performance evaluations, and constructive feedback to team members, fostering professional growth and collaboration.
- Collaborated with regional and global teams to ensure smooth operations, including stocking, procurement, and cross-functional goal achievement.
Services Manager
Warwick Institute
10.2014 - 03.2015
- Ensure timely completion of reports, including MOD report, lead report, and maintenance report
- Participate in weekly meetings with the management team to discuss updates and strategies
- Evaluate staff performance and communicate feedback to the HR department
- Act as a knowledgeable resource for students, prospective customers, and teachers, addressing their inquiries and providing relevant information
- Take responsibility for assigned ad-hoc projects, ensuring their successful completion within the given time frame
Educational Consultant
Wall Street English Thailand
05.2012 - 10.2014
- Met monthly sales, renewal, and referral targets set by the Centre Director while achieving all KPIs related to sales and student support.
- Conducted timely phone calls, appointments, and follow-ups to maintain a strong sales pipeline and ensure effective communication with students.
- Provided regular reports on sales activities, progress, and challenges to the Centre Director for informed decision-making.
- Acted as a liaison between students and the Service team, facilitating communication and resolving issues to ensure student satisfaction.
- Proactively handled and resolved problems or challenges, maintaining high levels of student support and care.
Education
Bachelor of Arts - Business English major, Marketing minor
Assumption University
01.2008 - 01.2012
English-German - undefined
Satri-absornsawan School
01.2002 - 01.2008
Skills
Team leadership
Accomplishments
- Five consecutive months for a Top Producer as an Account Manager in Thai Market (from Oct 2018 - Feb 2019)
- Successfully graduate Lab Chat team to an established Chat Program, generating 5x revenue to the program
- Awarded as a Team Leader of the Year 2022 – TDCX
- Won CCAS Awards (Corporate Category) on The Best Revenue Generated Program: Gold award in 2023 and Silver award in 2024
- Collaborated with Business Analyst team in the development of RevRadar, a revenue forecasting system for managed advertisers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
COPC Customer Experience Performance Leader
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balancePersonal development programsTimeline
Manager, Sales Development - ASEAN
Salesforce
08.2024 - Current
COPC Customer Experience Performance Leader
07-2024
Customer Analytics
05-2021
Operations Analytics
05-2021
Regional Program Manager - SBG (Meta Project)
TDCX - formerly known as Teledirect
06.2018 - 08.2024
Sales Associate
Marriott International
06.2016 - 06.2018
Retail Team Lead and Regional Retail Communications
Picsolve Asia
03.2015 - 06.2016
Services Manager
Warwick Institute
10.2014 - 03.2015
Educational Consultant
Wall Street English Thailand
05.2012 - 10.2014
Bachelor of Arts - Business English major, Marketing minor
Assumption University
01.2008 - 01.2012
English-German - undefined
Satri-absornsawan School
01.2002 - 01.2008
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