Su Su Hlaing Nant
Summary
Friendly and courteous. Highly effective at anticipating customer needs. Possess excellent international people experiences, dealing with complaints. strong sales skill and cross functional working.
Overview
10
10
years of professional experience
Work History
Host Server
Carnival Cruise line
01.2016 - Current
- Comply with all safety and sanitation policies when handling food and beverage to uphold proper health standard
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Noted special patron requests and followed up with kitchen to confirm delivery.
Barista
Chain of restaurants based in Singapore
08.2007 - 07.2009
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Prioritized drink requests while managing interruptions.
Waitress
The Governor’s Resident
02.2006 - 05.2007
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Food & Beverage Operation
National ITE (Institute of Technical Education)
2009
Bachelor of Arts -
Yangon University
Myanmar1995
Skills
- Organized and efficient server
- Warm and Friendly
- Conflict and Complaint Resolution
- High-Volume Dining
- Committed team player
- Flexible schedule capability
- Guest relations professional
- Up-selling capability
Languages
Burmese
Native language
English
Proficient
C2
Timeline
Host Server
Carnival Cruise line
01.2016 - Current
Barista
Chain of restaurants based in Singapore
08.2007 - 07.2009
Waitress
The Governor’s Resident
02.2006 - 05.2007
Food & Beverage Operation
National ITE (Institute of Technical Education)
Bachelor of Arts -
Yangon University