SU SU LIN
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
10
10
years of professional experience
Work History
HR & ADMIN
Benut Tan Brothers Fruit Trading Pte Ltd
01.2022 - Current
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Collaborated with managers to identify and address employee relations issues.
Administrator
Ocean Marketing (2018) Pte Ltd
08.2020 - 06.2021
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Admin & Account
8 Cushion Pte Ltd
01.2016 - 03.2020
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Assisted company administrators with accessing and viewing available reports.
- Worked with products, oversaw revenue management and facilitated outreach to key stakeholders, helping drive business.
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Customer Service Executive
HH & Pantner Pte Ltd
09.2013 - 09.2015
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Bachelor of Arts - Anthropology
University of Yadanabon
Mandalay2027
Diploma - LCCI Level 3
London Chamber of Commerce
2012
Hanban/ Confuclus Institute Headquaters
2011
Skills
- Policy and Procedure Development
- Personnel File Management
- Employment Record Verification
- New Hire Orientation
- Benefits Administration
- Payment Processing
- Background Checks
- Employee Relations
- Customer Relationship Management
- Customer Service
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
HR & ADMIN
Benut Tan Brothers Fruit Trading Pte Ltd
01.2022 - Current
Administrator
Ocean Marketing (2018) Pte Ltd
08.2020 - 06.2021
Admin & Account
8 Cushion Pte Ltd
01.2016 - 03.2020
Customer Service Executive
HH & Pantner Pte Ltd
09.2013 - 09.2015
Bachelor of Arts - Anthropology
University of Yadanabon
Diploma - LCCI Level 3
London Chamber of Commerce
Hanban/ Confuclus Institute Headquaters
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