Susie Sim

• Industry: Information and Technology (SAAS)
• Salary: $6,935.00 per month (no AWS)
• Expected Salary: $5,000 per month (negotiable)
• Notice Period: Available Immediately
• Reason for leaving: Extended Working Hours from 6:30 am SGT to Official Hours of 5:30 pm SGT

Time Management/ Prioritisation

• Provide full secretarial, operational and administrative support to VP of Sales and MD, JAPAC and Senior Sales Director and Country GM of Japan and global team, ensuring effective communication with local and overseas offices
• Represent executive office in professional manner to clients and business partners
• Proactive management of key executive's heavy calendaring schedules and appointments across global time zones to timely and appropriate allocation of time for meetings, events, and travel arrangements
• Strategic prioritization of meetings and relaying critical information to executiver

Travel Management

• Handle complex flight with focus on cost-effectiveness and time-efficiency, book hotel/ground transportation, CIBTvisas online application; organise travel agenda and submit expense claims through Concur online system on time and adhere to Travel and Local Expense Claims Policy and Guidelines
• Raise office notification visit forms
• Manage travel and logistics for internal and global executives during their visit in Singapore

Events Management / Administrative Duties

• Plan, arrange and coordinate all aspects of internal meetings and client events
• Providing support for specific projects and events
• Provide general administrative support - collating / formatting information, binding, couriering, filing, faxing, photocopying, scanning, and answering telephone calls
• Maintain e filing of documents on cloud for ease of reference
• Coordinating logistics offsite for JAPAC Managers in ensuring that hotel, flights and all other expenses are booked within budget
• Expense Management and Procurement matters:
• Ensure adherence to company policies and guidelines
• Care of expense reporting in timely manner, budgeting, sourcing, facilitating purchase requisition creation to ensure payment to vendors on corporate purchases or services engagement

Budgeting - keeping track of JAPAC E&O and T&E Budget

• Allocating of JAPAC E&O and T&E budget for the various regions namely SEA / INDIA / JAPAN / ANZ
• Keeping everyone aligned to all the guardrails of E&O, T&E and Concur
• Mentoring/Coaching Activities
• Support new hire/transfers onboarding and general guidance on policies and processes

Achievements (Process improvement initiatives)

• Executed duties with minimum guidance within short period of time of joining company and managed to guide new Directors inducted into company processes and tools
• Taking leadership, managed to request budget for JAPAC Managers offsite of USD50K and successfully coordinated offsite in terms of logistics and flights arrangements
• Coordinated with hotel and ensuring that all invoices are correctly billed and paid.

• Global Head of Metals and Mining and Global M&M Admin
• Industry: Data Analytics
• Salary: $5,000.00 per month
• Reason for leaving: Due to re-organisation
• Role fit (company need to employ someone that does Finance and Budgeting)
• Time Management/ Prioritisation
• Provide full secretarial, operational and administrative support to Global Senior Management and global team, ensuring effective communication with local and overseas offices
• Represent executive office in a professional manner to clients and business partners
• Responsible for proactive diary management, comprising heavy meetings schedule and extensive travel schedules; including arrangement and coordination of schedules and appointments across different time zones; arranging video conferencing for Town Halls via BlueJeans
• Travel Management
• Handle complex flight with a focus on cost-effectiveness and time-efficiency, book hotel/ground transportation, CIBTvisas online application; organize travel agenda and submit expense claims through Concur online system on time and adhere to Travel and Local Expense Claims Policy and Guidelines
• Raise office notification visit forms
• Manage travel and logistics for internal and global executives during their visit in Singapore
• Events Management / Administrative Duties
• Plan, arrange and coordinate all aspects of internal meetings and client events
• Providing support for specific projects and events
• Provide general administrative support - collating / formatting information, binding, couriering, filing, faxing, photocopying, scanning, and answering telephone calls
• Maintain e filing of documents on cloud for ease of reference
• Support with general admin equipment requisition with the on-boarding of new team members within the business units
• (e.g
• Liaising with the IT / HR departments that all email accounts, system application accounts are set-up for new hire)
• Inducting new hires to navigate to company intranet for BU’s admin guidelines, company policies and guidelines)
• Ensuring client visitors and senior management from other Wood Mackenzie offices are well provided with a work desk, security passes, power adapters and IT support
• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients
• Fire Warden for department
• Achievements (Process improvement initiatives)
• Executed duties with minimum guidance within short period of time of joining company and managed to guide new Directors inducted into tcompany processes and tools
• Taking leadership; initiated and led video conference with Global Admins and successfully set up new "Leave Tracker Form" on Microsoft Teams platform for use by Global Metals and Mining Line Managers to track their staff leave records
• Previously, there was no process to track leave records of staff
• Leaves were approved manually by sending email to line managers.

• Industry: Healthcare
• Salary: $3,876.00 per month
• Reason for leaving: Better and safer working environment
• Time Management/ Prioritisation
• Provide executive support to CEO, ensuring effective communication and confidentiality at all times
• Represent executive office in professional manner to all clients and related business partners
• Effectively manage extremely active calendar of appointments; prioritize conflicting needs; handle matters expeditiously; proactively follow-through on tasks/projects to successful completion
• Make solid judgement on priorities and effectively informs, elevates decisions, and asks appropriately for guidance as needed
• Communications
• Assist in checking and organising CEO's email inbox
• Alert Directors' on emails that required urgent attention
• Process communications CEO / supporting managers including telephone calls and email messages, if required, and provide assistance using independent judgment to determine those requiring priority attention
• Receive and distribute incoming mail; review and evaluate mail to identify those items requiring priority attention; composing and preparing correspondence that is sometimes confidential; taking concise minute taking, preparing of agenda and dissemination to relevant parties
• Prepare presentations or reports as assigned
• Travel Management
• Handle complex flights with a focus on cost-effectiveness and time-efficiency, book hotel/ground transportation, visa applications; arrange travel agenda and manage expense claims with multi-currencies
• Event Management
• Organised CEO Doctors’ meetings, Doctors’ Town halls, Doctors’ Annual events (monthly, quarterly and annually): send invites, book meeting rooms, IT, audio/visual set-up, arrange food with In-house F&B Department for all meetings and Town halls and other events (e.g
• Chinese New Year and Christmas Celebration for Doctors/HODs/hospital staff), Board of Directors visit, PEH Open House Event)
• Office Administration and Operation
• Manage and lead daily Office outside vendors, including cleaning, maintenance catering, and building services
• Requisition and maintenance of office suppliers and consumables
• Ensure that CEO office is clean and presentable at all times
• Develop and assist with implementation of policies and procedures to ensure an efficient and safe operation for office environment
• Assist and co-ordination withFacilities Manager in trelocation of te CEO office
• Achievements
• Promoted from Executive Secretary to Senior Executive Secretary in year 2014.

• Information Technology
• Salary: $3,400.00 per month
• Reason for Leaving: Pursue my desire in setting up convenient store
• Time Management/ Prioritisation
• Secretary to various Asia Pacific Senior Executives and General Managers
• Responsible for proactive diary management comprising heavy meeting schedules and extensive travels across different time zones
• Travel Management
• Arrange comprehensive travel plans, itineraries, and agendas; and compiles documents for overseas meetings and complete expense claims
• Administrative Duties
• Handle incoming calls and direct calls to respective staff for action
• Follow up on task/action items on behalf of executives
• Assist with creation/modification of presentations, spreadsheets, and other documents
• Training of Secretaries and New Hires onboarding
• Train and equip Secretaries on all required skills to enable them to perform their duties independently.

• Industry: Hospitality
• Salary: S$1.600.00 gross per month
• Reason for leaving: Career advancement
• Duties involved both Corporate and Travel Trade Market
• Preparing rate proposal to guest inquiry
• Arranging air tickets and scheduling itinerary
• Preparing for material business trips
• Liaising with Department Heads making sure that all duties assigned by Hotel Manager are done and followed up.
• Managed travel arrangements for executives, resulting in cost savings and efficient itineraries
• Optimized time management for executive staff with well-organised calendars, meeting agendas, and reminders
• Served as reliable point of contact for staff members seeking assistance or information related to company policies or procedures
• Demonstrated adaptability by quickly learning new software programs to better support evolving business needs effectively respond to change
• Developed strong relationships with vendors and suppliers, ensuring timely delivery of goods and services at competitive prices
• Improved office workflow by implementing new administrative processes to increase productivity and reduce errors
• Responded to inquiries from callers seeking information

• Industry: Building & Construction
• Salary: S$1,230.00 gross per month
• Reason for leaving: Career advancement
• Facilitated communication between departments for improved collaboration and project success
• Managed executive calendars, scheduling appointments and meetings to optimize time management
• Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
• Increased staff productivity with efficient meeting coordination and streamlined agenda preparation
• Improved document processing times by implementing digital archiving systems and reducing paper waste
• Developed strong working relationships with vendors to ensure timely delivery of supplies at best possible prices
• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors
• Conducted thorough research on industry trends or competitor activities that informed strategic decision-making processes
• Created detailed reports summarizing critical data points such as budgets or performance metrics for easy review by upper management
• Scheduled appointments and conducted follow-up calls to clients
• Created and updated records and files to maintain document compliance
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Maintained electronic filing systems and categorized documents
• Drafted agendas, recorded minutes and generated documents to facilitate meetings
• Recorded and tracked operational expenses to identify and eliminate wasteful spending
• Composed inter-office correspondence and provided product and service information to customers
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes
• Managed filing system, entered data and completed other clerical tasks
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Completed forms, reports, logs and records to quickly handle all documentation for human resources
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Established administrative work procedures to track staff's daily tasks
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
• Performed research to collect and record industry data
• Organised logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
• Transcribed and organised information to assist in preparing speeches and presentations
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates

• Building Materials & Chemicals
• Salary: S$800.00 gross per month
• Reason for leaving: Career advancement
• Department Secretary to Sales Manager and provide support to Sales Executives
• Handling correspondence and department sales coordination work
• Liaising with printing companies to ensure that Sales brochures are updated, and stock level in-hand is sufficient
• Organising seminars for overseas partners, assisting in replying to correspondences independently
• Ensuring that department is well taken care of while Sales Manager is outstation
• Besides secretarial duties mentioned above, I was also entrusted to do shipping tasks which include booking of barges, preparing documents for import and export, Letter of Credits, liaison with banks and Bankers Guarantee, etc.

• Engineering
• Salary: S$450.00 gross per month
• Reason for leaving: Career advancement
• Keeping complete set of accounts of engineering division, including secretarial duties.

• Salary: $4,500.00 per month
• Reason for leaving: More challenging career
• Time Management/ Prioritisation
• Provide comprehensive, skilled secretarial and administrative support to the Partners of Deal Advisory
• Prepare/screen correspondences, receive visitors, arrange conference calls, schedule meetings, maintain confidentiality and exercise high degree of discretion
• Manage an active calendar of appointments, meetings; book meeting rooms, make reservations for restaurants
• Cater food for lunch meetings
• Manage and submit Partners’ Timesheet, Partners Fee Sharing Forms, Fee Sold to Partners
• Keeping track of CPE hours on behalf of Partners for ACRA Certification renewal requirements
• Travel Management
• Arrange comprehensive travel plans, itineraries, agendas; and compile documents for travel-related meetings and obtain travel approval
• Make travel arrangements (booking of flights, hotel, land transfer, visa application, ETA application
• APEC Business Travel Card application, etc.)
• Submit travel expense claims via My Workflow
• Administrative Duties
• Handle incoming calls and direct the calls to respective staff for action
• Maintain and update contacts on the CRM system
• Follow up on task/action items on behalf of Partners
• Updating Staff Telephone Contact List
• Disseminate corporate hotel rates, other relevant information to the staff
• Assist with the creation/modification of presentations, spreadsheets, and other various documents
• Ordering and replenishing office stationery
• Arrange delivery of florals, hampers, and gifts to clients on special occasions
• Provide general administrative support, including collating / formatting information, binding, couriering, filing, faxing, photocopying, scanning, and answering telephone calls are arranged in time and in a proper manner
• Serve as backup support to other Senior Partners, Head of Advisory when their secretaries go on leave
• Any other ad-hoc duties as required by the Partners
• Achievements
• Collate Partner's Fees Entitlement for Engagement in other department Partner's Projects
• Execute smoothly though it was my first time; usually done by Partners
• No secretaries have ever done it before
• It involves liaising with the other department Project Line Manager for the agreement of my Partner's actual time involvement for the fee to be charged
• Management of Teams
• My role was to support my 2 Partners
• I went the extra mile to help new staff / Directors inducted into the department by teaching them the processes and guidelines of Travel and Expenses and completing the on-line "MyWorkFlow" for line manager approval.

• Informal Award – Desktop upgrading for 55 secretaries, Resource Management Project, Room Reservation Database Project, training of secretaries on software applications
• Achievement
• Promoted from Secretary to

• In duties include customer relations, handling sales inquiries, scheduling of work contracts renewal, preparation of quotations, monthly sales reports, monthly progress claims, costing of projects, purchase orders, charts, test reports, project documentation, invoicing, ordering of certain urgent supplies for Engineers, liaison with overseas clients and suppliers, making travel arrangements and hotel reservations
• Besides ensuring that department is well taken care of, I was also given privilege to be involved in preparation of documentation and other co-coordinating work for ISO 9000 Certification.