Susi Wen

• Fetch sales enquiries, discuss clients' needs and propose concepts, products & solutions
• Prepare specification, quotation and drawings
• Negotiate price and project timelines with customers.
• Prepare and follow up closely on job orders with clear and concise communications with productions
• Participate in sales & marketing meetings to provide update on feedback from customer.
• Achieve team target and provide back up to other team members when they are away
• Ensure correct billing information with accounts receivable and provide support in recovering
outstanding bills.
• Attend site visits, Build rapport with customers, providing consultation and sales support.
• Main contact person between client and company and coordinate information accordingly to ensure
successful outcome of transactions, contracts and proposals.
• Keep abreast of industry trends and news and ensure product offerings are updated and relevant.

• Conduct cold calling and on-site market visits for sales opportunity
• Follow up, negotiate and close sales with customers
• Create sales report for management reporting
• Processing quotations, item status, and arranging for deliveries to ensure customers’ orders are scheduled on- time
• Process customers’ purchase orders and liaising with
• Logistics/Warehouse to ensure timely delivery of ordered products
• Build good rapport with customers, understand customer needs and requirements
• Handles post-sales follow-ups or enquiries from customers
• Maintain and service existing clients to increase sales and revenue
• Handle technical presentation and compilation of customer visit report
• Answering phone calls, emails, and inquiries
• To monitor and gather up to date market information

• Facilitate communication between Indonesian-speaking and Mandarin-speaking team members
• Translate documents, emails, and conversations
• Implement and monitor safety procedures in warehouse operations, ensuring team members comply with daily work duties
• Ensure all shipping documents are prepared and documented
• Track and record all freight costs incurred including support for billing / invoicing and payment to suppliers
• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods
• Identify areas for process improvement in quality control and warehouse operations
• Assisting in the development of test methods and inspection plans
• Monitoring the use of equipment to ensure it is safe and discard any that do not meet requirements
• Communicate effectively with technical staff, production teams, and leaders
• Complete all necessary inspection forms and reports
• Ensure stock accuracy, conduct regular stock checks, and report discrepancies.

• Maintain and update office records and databases
• Data entry for inventory management
• Ensure production output meets required specifications
• Ensure that all stock inventory data are handled correctly and accurately to prevent inventory discrepancies
• Utilise SAP system to manage inventory, monitor obsolescence and drive for inventory reduction with the Materials Management team
• To key in warehouse operation data into the Warehouse Management System / Inventory System accurately and timely
• Keep the SAP system up to date on a daily basis
• To have proper filling of warehouse documentations, as well as handling equipment servicing records etc
• Liaise with site coordinators on their forecasts and requirements and ensure that materials are ready for use based on the site’s request
• Follow up with internal team members and clients to ensure translation meets their needs
• Translate documents, emails, and conversations between Mandarin and Indonesian languages
• Facilitate communication between Mandarin-speaking and Indonesian-speaking colleagues.

• MANDARIN, PT, Support the management on administrative duties
• Maintain stock records and coordinate with the team
• Manage office supplies and bills
• Follow up with parties for bill resolution
• Ensure task completion and a productive work environment
• Facilitate communication between leaders and Mandarin- speaking customers
• Assist in the preparation of documents for management
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits with proper follow up to ensure resolution
• Regularly check and update warehouse stock levels
• Report discrepancies and improve stock control processes
• Liaise with property management and handle daily administrative expenses.

• Strong customer service and communication skills
• Drive and achieve monthly team sales target
• Recognize sales opportunities when dealing with customers and be able to upsell/cross-sell at the point of service
• Establish long term relationship with customer base through offering impeccable customer care and providing them with a memorable shopping experience while achieving sales target
• Strong interpersonal skills and comfortable to build rapport with customers on site and off site
• Provide feedback on customer complaints to the Retail Operations Manager, if any
• Discuss problems encountered with Store Manager and/or Retail Operation Manger
• Ensure customer complaints (service-related) are resolved in a diplomatic and effective manner
• Maintain and manage merchandise displays and inventory.

• Strong customer service and communication skills
• Handling customer enquiries and provide product recommendations
• Perform inventory replenishment as and when needed
• Recognize sales opportunities when dealing with customers and be able to upsell/cross-sell at the point of service
• Cash handling and POS system proficiency
• Effective teamwork and collaboration.