SUSHMA T M
Singapore
Summary
Accomplished Staff Software Test Engineer with 13 years of experience in quality assurance, automation, and payment systems. Proven track record in designing scalable automation frameworks, enhancing test efficiency, and driving quality across global payment platforms. Expertise in microservices testing, API & UI automation, CI/CD integration, and cross-functional collaboration to deliver robust, user-centric solutions. Recognized for leadership, innovation, and impactful contributions to mission-critical financial applications.
Software testing professional equipped to deliver impactful results. Strong background in identifying software defects and ensuring quality assurance. Skilled in automated and manual testing, test planning, and bug tracking. Known for fostering team collaboration and adaptability to dynamic project needs. Trusted for reliability and focus on achieving optimal outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Staff Software Test Engineer
Visa Inc.
02.2016 - Current
- Spearheaded automation frameworks for microservices within the VISA Profile System, enhancing testing accuracy and reducing regression cycles.
- Automated test cases for API & UI using Java + Selenium, integrated with Jenkins pipelines for seamless CI/CD deployments.
- Delivered high-quality test solutions for international transactions involving authorization, clearing, and settlement.
- Key contributor to high-impact projects including VCIS 2.0 rewrite, 3DSecure 1.0 & 2.0, and VISA Numerics Expansion.
- Executed performance testing with LoadRunner to validate system resilience under high loads.
- Mentored junior engineers and collaborated with global stakeholders, driving alignment on test strategy and execution.
- Achieved measurable improvements in defect detection and reduction in post-release issues through rigorous testing and RCA initiatives.
- Promoted From: Senior Software Test Engineer
- Key Achievements:
- Boosted regression test efficiency by 30% through custom-built automation suites.
- Recognized for leadership in the VCIS 2.0 upgrade project, improving transaction processing speeds and stability.
- Streamlined QA processes across teams using agile methodologies and automation-first approaches.
Senior Test & Configuration Engineer
Subex Ltd.
04.2012 - 01.2016
- Led testing for telecom billing and settlement systems for global clients like Telefonica and Turk Telecom.
- Designed and implemented automation scripts to validate web portals and backend processing.
- Enhanced test coverage and UI validation using Selenium and customized test cases.
- Awards:
- Best Team Player Award for exemplary collaboration and ownership.
Education
Bachelor of Technology (B.Tech) -
Visvesvaraya Technological University
Bangalore01.2011
Skills
- Proficient in Selenium and TestNG for test automation
- - Payment Systems - Authorization, Clearing, Settlement
- Continuous integration and delivery with Jenkins
- Performance testing with LoadRunner
- Experience with RESTful API testing
- Quality control and risk assessment
- Stakeholder collaboration
- Manual testing expertise
- Defect tracking using JIRA
- Skilled in Java and SQL
- - Tools/Frameworks: Selenium, TestNG, LoadRunner, JIRA, Postman, Jenkins
- - Platforms: Microservices, Web, API
- - Databases: Oracle, MySQL (basic)
Certification
- - Certified Scrum Master - NUS
- - Agile Testing - NUS
- - Payment Systems - VISA University ("Payments Everywhere")
Awards
- Multiple stakeholder appreciations at Visa Inc. for contributions to VCIS 2.0 and automation initiatives., - "Best Team Player" award at Subex Ltd. for driving collaborative testing success.
Timeline
Staff Software Test Engineer
Visa Inc.
02.2016 - Current
Senior Test & Configuration Engineer
Subex Ltd.
04.2012 - 01.2016
Bachelor of Technology (B.Tech) -
Visvesvaraya Technological University