Summary
Overview
Work History
Education
Skills
LANGUAGES
LINK
Hobbies and Interests
Timeline
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SUSHIL KUMAR

SUSHIL KUMAR

Summary

Experienced in corporate travel management, successfully served as a team coach, guiding and mentoring teams to consistently deliver exceptional service. Strong focus on compliance with company policies to ensure all operations align with established guidelines. Expertise lies in achieving performance objectives while efficiently managing corporate travel needs.

Overview

24
24
years of professional experience

Work History

Team Coach

CWT India
12.2009 - Current
  • Successfully managed travel services for multiple corporate clients, including Ranbaxy Laboratories, InterGlobe Technology Solutions, NXP Semiconductors, Thales, Alstom Power, Alstom Transport India, and Cognizant Technology Solutions, currently managing Siemens India.
  • Supported implementation of new processes, strategic travel plans, and corporate policies to optimize travel efficiency.
  • Negotiated and maintained relationships with airlines and hotels, securing preferential rates and enhanced benefits for clients.
  • Resolved travel-ICC payment related issues and provided exceptional customer service to clients, addressing inquiries and concerns promptly.
  • Assisted travelers with itinerary planning, booking reservations, and managing travel documentation, including visas and travel insurance.
  • Working knowledge of advanced ticketing, and corporate travel management using Amadeus and Galileo OBT (Zillious/Concur).
  • Providing assistance for creating traveler profile with mandatory information and OBT(zillious & Concur) related issues, trouble shooting,
  • Creation of PPT for dashboard on mircosoft advance excel for presentation.


Senior Executive

Ritco Travels and Tours Pvt Limited
08.2009 - 11.2009
  • Expertly managed travel requests for corporate travelers, ensuring seamless individual and group bookings via email and phone
  • Strategically planned and executed comprehensive travel itineraries tailored to corporate needs
  • Proficiently conducted reservation, ticketing, and re-issuance of international and domestic tickets on GDS platforms such as Galileo and Amadeus
  • Prepared essential documents for visa applications and facilitated the issuance of travel insurance policies for both retail and corporate travel plans

Senior Executive

New High Flying Travel Pvt Ltd
06.2004 - 07.2009
  • Expertise in global distribution systems (GDS) management, including Galileo, Worldspan, and Amadeus for seamless reservation and ticketing
  • Proficient in visa application documentation and travel insurance policy issuance for both retail and corporate travel
  • Skilled in handling individual and group booking requests for international and domestic flights

Executive Reservation & Ticketing

RJ Tours & Travels Pvt Ltd
02.2001 - 04.2004
  • Managed ticketing and reservations on GDS platforms for optimized bookings
  • Streamlined visa application documentation, enhancing client satisfaction
  • Issued travel insurance policies, increasing revenue from retail & corporate plans
  • Secured competitive hotel booking packages, maximizing client value and savings

Education

Certificate - Hotel Excellence Travel Agent Training Program

J.W. Marriott Hotels Group
07-2013

Diploma - International & Domestic Ticketing

Kuoni Academy of Travel
01.2003

Certificate - IATA/UFTAA GDS Fares and International Ticketing

Amadeus Bird House
03-2006

Bachelor of Arts - undefined

Zakir Husain College
01.2000

Skills

  • Visa documentation and processing
  • Ticketing(Domestic & International
  • Hotel bookings (GDS & offline)
  • Vendor Negotiation and Relationship Management
  • GDS-OBT Platforms: Galileo and Amadeus, Zillious, Concur
  • Compliance Monitoring and Process Improvement
  • Customer Service Excellence
  • Travel Itinerary Planning
  • Trouble shooting
  • Advance Excel with AI

LANGUAGES

English
Hindi

LINK

linkedin: linkedin.com/in/sushil-kumar-187a2944

Hobbies and Interests

Running, playing cricket, reading books, traveling

Timeline

Team Coach

CWT India
12.2009 - Current

Senior Executive

Ritco Travels and Tours Pvt Limited
08.2009 - 11.2009

Senior Executive

New High Flying Travel Pvt Ltd
06.2004 - 07.2009

Executive Reservation & Ticketing

RJ Tours & Travels Pvt Ltd
02.2001 - 04.2004

Bachelor of Arts - undefined

Zakir Husain College

Certificate - Hotel Excellence Travel Agent Training Program

J.W. Marriott Hotels Group

Diploma - International & Domestic Ticketing

Kuoni Academy of Travel

Certificate - IATA/UFTAA GDS Fares and International Ticketing

Amadeus Bird House

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