Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

Susan Leong HUAY LENG

Susan Leong HUAY LENG

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in travel management and personal assistant for past 25 years with strong organisation and planning skills for different types of work and personal schedules.

Overview

36
years of professional experience

Work History

Par-time Travel Consultant
01.2023 - 12.2023

All Covid Assignments
02.2021 - 01.2023

Job overview

  • Ad hoc part time admin job on SRS, includes helping out at the Community Centre for covid vaccination; Swabber; Phlebotomist, etc...

Parkway Health Laboratory

Senior Client Service Assistant (6-month contract; shift work)
08.2020 - 02.2021

Job overview

  • Mainly data entry for covid sample into centralized system and receivable function due to high volume

EU Asia Holiday Travel

Customer Service Executive (Suspension due to covid-19)
09.2019 - 07.2020

Job overview

  • Attend to customer in person and over the phone
  • Sales pitch for tour packages and advise the best cost possible
  • Compute tour price and collect payment

Chan Brother Travel

Tour Consultant
05.2019 - 09.2019

Job overview

  • Attend to customer in person and over the phone
  • Sales pitch for tour packages and advise the best cost possible
  • Compute tour price and collect payment

Free Lance Tour Organizer/Leading

01.2017 - 05.2019

Singapore Management University

Senior Executive (5-Month Contract)
06.2015 - 11.2015

Job overview

  • Provide general administrative and logistical support for office operations.
  • Process and manage financial transactions within CTE to ensure proper documentation and timely processing of payment.
  • Procure office supplies, source for quotation, liaise with vendors, prepare and issue Purchase Orders and work with Finance Department on processing of payment for CTE purchases.
  • Assist with fixed assets procedure and processes to ensure new assets are timely recorded and managed.
  • Perform basic HR functions such as leave administration, interview arrangement.
  • Handle travel arrangements such as air ticket and hotel booking.
  • Maintain proper housekeeping of department files, up to date filing of event records and archiving of materials.
  • Manage training and office inventory.
  • Plan and organise meetings and luncheon events.
  • Work with CTE Programme Managers on pre-event preparation and coordination, organisation of actual event and post-event activities such as collation of feedback for CTE events.
  • Manage the appointments and schedule of the Director.
  • Centre For Teaching Excellence

FrieslandCampina AMEA Pte Ltd

Secretary (Contract)
11.2014 - 03.2015

Job overview

  • Manage calendar, Arrange travel activities and hotel bookings, Organize meeting. Submit expense claims for team, Take charge of departmental stationery, filing, and other ad-hoc administration.
  • Finance Department

Temasek International Pte Ltd

Secretary (Contract)
02.2014 - 06.2014

Job overview

  • Manage calendar, arrange travel activities and hotel bookings, Organize meeting. Submit expense claims for team, Take charge of departmental stationery, filing, and other ad-hoc administration.
  • Enterprise Development Group

Alstom Grid Pte Ltd

Secretary(Contract)
07.2013 - 12.2013

Job overview

  • Supporting the Regional Vice President and Team of 12, Region Sales Compliance Process Manager
  • Manage calendar, arrange travel activities and hotel bookings, Organize meeting& video conferences, presentation. Submit expense claims for team, Take charge of departmental stationery, filing, and other ad-hoc administration. Process Offers of Hospitality, Gifts to Customer, Sponsored Customer Travel documentation for Compliance.
  • Commercial Team

Accenture Pte Ltd

Executive Assistant (Contract)
05.2012 - 03.2013

Job overview

  • Manage calendars, Provide support to 3 Directors and their teams, Arrange travel activities, Organize meeting & video conferences. Submit expense claims and all ad-hoc administration.

UBS Wealth Management

Personal Assistant (Four-month Contract)
02.2012 - 05.2012

Job overview

  • Manage calendar, Provide support to Managing Director and the team, Arrange travel activities and hotel bookings, Organize meeting& video conferences, presentation.Submit expense claims for team, Take charge of departmental stationery, filing, Liaise with contractor for projects and other ad-hoc administration.

UBS Global Asset Management

Team Assistant (Three-month Contract)
09.2011 - 12.2011

Job overview

  • Managed calendar, Provided support to Managing Director and the team, Arranged travel activities and hotel bookings, Organized townhall and meeting& video conferences, collated weekly reports, presentationSubmitted expense claims for team, Took charge of departmental stationery, filing, Liaised with contractor for projects and other ad-hoc administration.

Credit Agricole Corporate & Investment Bank

Secretary (One-month Contract)
08.2011 - 09.2011

Job overview

  • Supported Head of Fixed Income Markets and team

ANZ Banking Group Limited

Executive Assistant (Contract)
01.2011 - 07.2011

Job overview

  • Supported Head of Infrastructure & Test Teams in Wave II Integration

UBS AG

Personal Assistant to the Managing Director (Contract)
11.2009 - 06.2010

Job overview

  • Managed calendar, arranged meetings & video conferencing and prepared presentation materials, Collated project reports, Attended to visitor settlement in the office, Worked with regional offices in coordinating Communication session for the Head of IT from the United States, Organized workshops for the Directors

Canadian Imperial Bank of Commerce

Secretary to the Managing Director (Contract)
05.2009 - 07.2009

Job overview

  • Assisted with relocation of office, Prepared presentation materials, Made travel arrangements, Coordinated meetings

Ericsson Telecommunications Pte Ltd

Secretary with Multi Media & Systems Integration & Communications
04.2006 - 04.2008

Job overview

  • Supported, processed communications and documentation for the Director, the project team consisting of 13 staff, and the Head of Communications, Aligned travel arrangements and conducted all detailed correspondence, Managed and documented minutes and notes of meetings, Organized media training and communication awareness for professionals, Provided logistical support for Communication and Professional events, Processed Employment Pass and Documentation for foreign employees, Processed invoices through SAP system, Liaised with vendors for purchase of corporate gifts and upgrading of media equipment, Supported the Sales Team in Tender submissions, Collated company news for Intranet, Rendered assistance to the Communications Head in the Communit Asia event
  • Reason for leaving: Change of environment

Pan Asia Paper Pte Ltd

Regional Coordinator cum Sales Secretary
06.2001 - 03.2006

Job overview

  • Provided support to Sales Director, Product Manager, Technical Director, the Sales and Marketing teams, Arranged travel activities and hotel bookings, Organized conferences and meetings, Managed paper samples, Coordinated shipments, Submitted expense claims for staff, Performed general filing, Drafted correspondences, Maintained customer database, Processed sales orders through MFG Pro, Organized off-site seminars for the Technical Director, Organized Dinner & Dance as a committee member

Hewlett Packard (S) Sales Pte Ltd

Secretary (Contract)
06.1999 - 05.2001

Job overview

  • Provided support to Operations Manager and other managers in the team, Planned meetings and prepared minutes, Consolidated organization charts and headcounts of regional operations, Supervised Junior Secretaries, Prepared monthly performance reports
  • Reason for leaving: Recruited for permanent position

Pidemco Land Limited

Corporate Planning Administrative Assistant
01.1998 - 05.1999

Job overview

  • Planned corporate staff seminars, Organized and facilitated events
  • Reason for leaving: Career progression

Economic Development Board (EDB)

Junior Officer in Chief Information Officer’s Office
08.1996 - 01.1998

Job overview

  • Provided administrative support to the managers and department, Set up and maintained Intranet, Managed office equipment and stationery in the IT Division
  • Reason for leaving: Career progression

Ernst & Young

Administrative Officer, Training Department
02.1993 - 07.1996

Job overview

  • Prepared training materials, Maintained training equipment, Liaised with consultants and trainers
  • Reason for leaving: Career progression

Global Travel Pte Ltd

Ticketing Officer
01.1988 - 01.1993

Job overview

  • Advised clients on airfare and itinerary, Liaised with various airlines regarding flight details, Serviced corporate clients
  • Reason for leaving: To expand job functionality

Education

Nanyang Junior College

GCE 'A' Level
1 1986

University Overview

(completed)

Nan Chiau High School

GCE 'O' Level
1 1984

Singapore Chinese Chamber Institute of Business

Diploma In Tourism (Events Managements) from Tourism And Travel Management
05-2020

Skills

  • Travel arrangements

  • Retail sales

  • Global destinations

  • Calendar management

  • Multitasking and organization

  • Personal correspondence

Personal Information

Timeline

Par-time Travel Consultant

01.2023 - 12.2023

All Covid Assignments

02.2021 - 01.2023

Senior Client Service Assistant (6-month contract; shift work)

Parkway Health Laboratory
08.2020 - 02.2021

Customer Service Executive (Suspension due to covid-19)

EU Asia Holiday Travel
09.2019 - 07.2020

Tour Consultant

Chan Brother Travel
05.2019 - 09.2019

Free Lance Tour Organizer/Leading
01.2017 - 05.2019

Senior Executive (5-Month Contract)

Singapore Management University
06.2015 - 11.2015

Secretary (Contract)

FrieslandCampina AMEA Pte Ltd
11.2014 - 03.2015

Secretary (Contract)

Temasek International Pte Ltd
02.2014 - 06.2014

Secretary(Contract)

Alstom Grid Pte Ltd
07.2013 - 12.2013

Executive Assistant (Contract)

Accenture Pte Ltd
05.2012 - 03.2013

Personal Assistant (Four-month Contract)

UBS Wealth Management
02.2012 - 05.2012

Team Assistant (Three-month Contract)

UBS Global Asset Management
09.2011 - 12.2011

Secretary (One-month Contract)

Credit Agricole Corporate & Investment Bank
08.2011 - 09.2011

Executive Assistant (Contract)

ANZ Banking Group Limited
01.2011 - 07.2011

Personal Assistant to the Managing Director (Contract)

UBS AG
11.2009 - 06.2010

Secretary to the Managing Director (Contract)

Canadian Imperial Bank of Commerce
05.2009 - 07.2009

Secretary with Multi Media & Systems Integration & Communications

Ericsson Telecommunications Pte Ltd
04.2006 - 04.2008

Regional Coordinator cum Sales Secretary

Pan Asia Paper Pte Ltd
06.2001 - 03.2006

Secretary (Contract)

Hewlett Packard (S) Sales Pte Ltd
06.1999 - 05.2001

Corporate Planning Administrative Assistant

Pidemco Land Limited
01.1998 - 05.1999

Junior Officer in Chief Information Officer’s Office

Economic Development Board (EDB)
08.1996 - 01.1998

Administrative Officer, Training Department

Ernst & Young
02.1993 - 07.1996

Ticketing Officer

Global Travel Pte Ltd
01.1988 - 01.1993

Nanyang Junior College

GCE 'A' Level

Nan Chiau High School

GCE 'O' Level

Singapore Chinese Chamber Institute of Business

Diploma In Tourism (Events Managements) from Tourism And Travel Management
Susan Leong HUAY LENG