Susan Sumathy Macab

Team Leader-Customer Service

PBA Technology Pte Ltd

04.2001 - 04.2019

Oversaw all sales-related activities for clients in Vietnam, Thailand, and Bangladesh.
Sourced materials, generated quotations, processed orders, and coordinated timely shipments.
Managed numerous customer inquiries while maintaining a commitment to high-quality service.
Drafted precise sales correspondence that adhered to grammatical standards for clarity.
Monitored sales order progress to ensure on-time scheduling and delivery.
Engaged with customers professionally and courteously to foster positive relationships.
Facilitated ordering processes and ensured the timely delivery of products.
Conducted training sessions for new customer service staff to enhance team performance.
Led cross-functional teams to enhance operational efficiency and streamline project workflows.
Developed and implemented training programs to improve team performance and skillsets.
Fostered a collaborative work environment, promoting open communication among team members.
Identified process bottlenecks and initiated improvements to optimize productivity.
Analyzed project requirements and allocated resources effectively to meet deadlines.
Coordinated project planning sessions, ensuring alignment with organizational goals and objectives.
Mentored junior staff, providing guidance on best practices and professional development.
Evaluated team performance metrics, driving continuous improvement initiatives across projects.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Assisted in recruitment to build team of top performers.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
Developed and executed training programs that significantly improved team skills and morale.
Organized professional development workshops, contributing to ongoing growth and expertise of team.
Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Implemented comprehensive reporting system to track team performance and identify areas for improvement.
Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
Oversaw quality control measures, maintaining high standards for all project outputs.

Summary

Overview

Work History

Regional Sales Manager

Team Leader-Customer Service

Education

Diploma - Information Technology

GCE O Level - undefined

Skills

LANGUAGES

References

Hobbies and Interests

DRIVING LICENSE

PERSONAL DETAILS

Certification

Timeline

Regional Sales Manager

Team Leader-Customer Service

GCE O Level - undefined

Diploma - Information Technology

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