Susan Song

Job Responsibilities :

Responsible to define, organize, execute manage and continuously improve operational processes, allowing the optimal realization of services

Reducing operational risks and increasing operating efficiencies and cost savings in a complex and integrated environment and interact on a regular basis with internal and external clients; business partners and the solutions delivery centres ensuring and effective workflow

Provide detailed and comprehensive Lending support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature

Provide end-to-end support to customers, which may include use of standard scripts and specific guidelines and procedures, to handle queries or close sales. Seeks help and/pr escalates issues/queries when it is appropriate to do so to help resolve customer issues expeditiously.

• DE acting as middle office for the Lending Front Office, to provide drawdown/repricing instruction to Deal Administration
• Set up deals and facilities in LOAIN IQ based on Loan Agreement signed
• Responsible for all mid-office lending activities in (complex/non standard) domestic & international bilateral and syndicated credit facilities
• Determination, registration and monitoring of transactions, including in agent role, in applicable risk monitoring and reporting systems
• Perform check on drawdown and payment request, monitoring of credit limits, outstanding and availability under the credit agreements
• Determines and instructs applicable funding needs for involved transaction
• Communicates in all aspects to internal and external clients and stakeholders
• Liaison with front office and risk management to advise and structure tailor made transactions
• Understands all relevant operations aspects of these transactions related to the Risk, Finance, Payments and Financial Markets function.
• Responsible for developing and implementing the most efficient operational processes for tailor made deals, in cooperation with the Front Office and Risk Management
• Participate in interdepartmental projects and executes tasks like drawing up test path of the applicable Lending system
• Monthly reporting of suspense and Reverse GST Reconciliation and any other control reporting
• Regulatory reporting of TBGS and MAS610 H Form

• To assist in final loan redemption for high net worth bilateral clients due to department closure
• To check daily client account balance and inform client for

loan repayment settlement

• To handle system input for client repayment
• Adhoc duties as assigned by team head

Operational Duties & Responsibilities

Agency, Bilateral & Syndication Deals

• To manage the loan drawdown process for front office groups - preparation of necessary documents for account opening , loan execution and drawdown
• To liaise with customers and facility agents for on-boarding and ongoing account management matters
• To manage the administrative aspect of Account Bank (such as quoting of rates, rate fixing update of signatories, liaising with customers and back offices
• To liaise with various booking offices on loan admistration matters and update control sheets, other records from drawdown, rollover, interest fixing and repayment
• To prepare various management reportings
• To support the periodic MAS reporting MAS TOP100 MAS 610 S35
• Support KYC review
• Safekeeping and maintenance of safekeeping register
• Audit Confirmation
• Legal Bill payment
• 
  

• To liaise with client/Broker on bond issuance
• Preparation of Credit Memo for approval
• Handle Insurance related issues

• Administer everyday work and evaluate all incoming faxes and mails and process all loans activities including act as validator and back up support for Hong Kong location
• Ensure accurate completion of daily loan activities in accordance with deadline
• Book Credit transactions in LOAN IQ & SAP for Bilateral, Syndication and Agency deals
• Review and comment on Loan Administrative part of the draft credit agreement
• Loan pre drawdown check including Conditions precedent
• Provide funding projection figures and cashflow to Treasury and Cash Management
• Performing Agency Function for Disbursement Rate Fixing Repayment
• To provide LOAN IQ input support for Trade Finance
• Ensure Limits have no been breached and excess reporting
• Compile report and manuals
• Assist Data Quality checking
• Bank Reconciliation
• MAS & HO regulatory reporting MAS TOP 100 Borrowers & MAS 610H

• Handling Consumer Housing, Renovation & Personal Loans
• Processing disbursement and repayment of Loans
• Clerical and general adminstrative work
• Head Office Reporting
• Preparation of Loan Agreement for signing