Hi, I’m
Susan 素珊 Lim 林
Summary
I'm a knowledgeable Assistant Public Relations Officer bringing 4 years of experiences. Maintains calm, collected and analytical mindset in high-pressure situations
Passionate and proficient in customer service best practices and related options
My availability by early May 2024
Overview
37
years of professional experience
4
Languages
Work History
TGG Pte Ltd
Assistant Public Relation Officer
02.2022 - Current
Job overview
- G29N @ Tampines
- Attend and provide assistance to the residents during the polling days and e-polling periods on their decisions / options to HICS
- Before commencing of the internal works, scheduling of dates for condition surveys and water tests for those opt out units of the precinct
- Units visiting per scheduled dates to complete the condition surveys
- Plan and coordinate work to be carried out within the flats timely
- Handle daily feedback / enquiries and complaints, via phone calls, emails; whatsapp or walk-in from residents of the tendered project / precinct as well as follow-up on actions to resolve it
- Work closely with project manager and supervisors to ensure smooth operation procedure during internal upgrading periods with the relevant parties such as residents, contractors, consultants, etc
- Maintaining a good rapport and relations with the residents; sub-contractors and colleagues
- Perform daily uploading of requested photos before and after the commencing of internal works, ie condition survey, Day 1 and 10 and compliance of water heater
- Checked and upload full completed handover forms to HDB HICS
Precise Development Pte Ltd
Assistant Public Relation Officer
10.2019 - 01.2022
Job overview
- G27O @ Hougang
- Attend and provide assistance to the residents during the polling days and e-polling periods on their decisions / options to HICS
- Before commencing of the internal works, scheduling of dates for condition surveys and water tests for those opt out units of the precinct
- Units visiting per scheduled dates to complete the condition surveys
- Plan and coordinate work to be carried out within the flats timely
- Handle daily feedback / enquiries and complaints, via phone calls, emails; or walk-in from residents of the tendered project / precinct as well as follow-up on actions to resolve it
- Work closely with project manager and supervisors to ensure smooth operation procedure during internal upgrading periods with the relevant parties such as residents, contractors, consultants, etc
- Maintaining a good rapport and relations with the residents; sub-contractors and colleagues
- Perform daily uploading of requested photos before and after the commencing of internal works, ie condition survey, Day 1 and 10 and compliance of water heater
- Checked and upload full completed handover forms to HDB HICS
Valuemax Group Ltd
Account & Admin Executive
11.2014 - 09.2019
Job overview
- Handle full sets of accounts for associate companies and subsidies
- Prepare of required documentation before and after for every monthly auction session
- Maintaining of monthly inventory records in excel
Pulse Electronics Singapore Pte Ltd
Accounts Receivable Executive
07.2014 - 10.2014
Job overview
- Handle Asia Pacific / European AR team on credit management for the Eurasia trade receivables
- Process invoices & send copies of invoices and weekly SOA
- Cash Application update to SAP that match to customers' payment against outstanding invoices
- To follow-up on customers' payments and resolve disputes
- Process verified approved credit memos
- Perform credit review, set credit limit for customers and to enforce shipment hold when necessary
- Download of weekly and month end aging report and update on the commentary for overdue receivables
- Reconcile accounts receivable aging report to the general ledger control account, compute DSO turn and evaluate doubtful debts reserve
RichLand Logistics Services Pte Ltd
Accounts Receivable Executive
02.2012 - 07.2014
Job overview
- Handle AR enquires and requests
- Convey customer requests / disputes to concerned parties
- Escalate to management when disputes cannot be resolved at the ground level
- Manage of AR aging
- Send monthly SOA
- Prepare weekly and monthly ageing report
- Escalate to management once customer exceeds credit limit and term
- Monitor and apply cash applications for receipts to SAP
- Prepare weekly AR collection project
- Prepare customer creation application form as needed
- Provided exceptional customer service while addressing inquiries related to billing issues or account status updates
RichLand Logistics Services Pte Ltd
Invoicing Executive
10.2005 - 02.2012
Job overview
- In charge a team of Invoicing Officers
- Supervision on timely submission of invoices to customers by respective Invoicing Officers
- Handle all invoice enquiries
- Liaise with operations from different segments for billing and data issues should discrepancies occurred
- Assist in generating of invoices from SUN SYSTEM software
- To review of month end sales reports for management use.
Reborne Pte Ltd
Operation cum AP Executive
09.2003 - 09.2005
Job overview
- Handle enquiries on home products
- Liaison with logistics for overseas shipments and printing quotations
- In charge of stationeries and sundries; courier services as required
- In charge of warehouse operations
- Process of tax invoices to ACCPAC for daily deliveries
- Preparation of cheque and / or telegrahic transfer payments on monthly basis
- Update of payments to ACCPAC
- In charge of indoor & outdoor events logistics
- To support sales & marketing for needed materials when launch of new products.
Casco Publications Pte Ltd
Administration cum Accounts Executive
07.1996 - 05.2003
Job overview
- Handle full sets of accounts
- Handle customers' complaints and enquiries
- Deal with printers for quotations
- In charge of stationeries and sundries, courier services
- Coordinate with logistics and prepare all needed documents for overseas shipments
- Assist in proof-reading, typesetting and supports to editorial dept
Richland Sales Pte Ltd
Administration cum Accounts Executive
07.1987 - 06.1996
Job overview
- Handle full sets of accounts
- Assist in preparation of custom declarations, packing lists and documents for shipments to overseas
- Deal with local and overseas suppliers
Education
Clementi Town Secondary SchoolClementi, Singapore
Cambridge "O" Level
12.1985
Jubilee Primary SchoolWest Coast, Singapore
Primary School / PSLE
12.1980
Skills
- Microsoft Office
- SAP Accounting System
- SAP Business One
- UBS Accounting System
- HDB HICS
- Role Model the Service Vision (Service Excellence Competency, Service Challenges -1 (Retail), Service Challenges -1 (Retail), Service Excellence -3 (Retail)
- Rules-Based Copy Editing -2 (Retail)
- Onboarding -2 (Human Resource)
Languages
English
Bilingual or Proficient (C2)
Mandarin
Bilingual or Proficient (C2)
Dialect - Hokkien
Bilingual or Proficient (C2)
Dialect - Cantonese
Upper intermediate (B2)
Timeline
Assistant Public Relation Officer
TGG Pte Ltd
02.2022 - Current
Assistant Public Relation Officer
Precise Development Pte Ltd
10.2019 - 01.2022
Account & Admin Executive
Valuemax Group Ltd
11.2014 - 09.2019
Accounts Receivable Executive
Pulse Electronics Singapore Pte Ltd
07.2014 - 10.2014
Accounts Receivable Executive
RichLand Logistics Services Pte Ltd
02.2012 - 07.2014
Invoicing Executive
RichLand Logistics Services Pte Ltd
10.2005 - 02.2012
Operation cum AP Executive
Reborne Pte Ltd
09.2003 - 09.2005
Administration cum Accounts Executive
Casco Publications Pte Ltd
07.1996 - 05.2003
Administration cum Accounts Executive
Richland Sales Pte Ltd
07.1987 - 06.1996
Clementi Town Secondary School
Cambridge "O" Level
Jubilee Primary School
Primary School / PSLE
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