Susan Isabelle Jong
ASSISTANT MANAGER, HR ORGANISATIONAL DEVELOPMENT
Summary
Accomplished Human Resource Professional with a proven track record of strategically partnering with businesses and organisations to optimise diverse manpower resources and talent management in alignment with business objectives. Wide-ranging background in corporate sectors including semiconductor, shipyard industries, and non-profit organisations. Recognised for expertise in HR business partnering, manpower budgeting, planning, and leveraging digital technology for HR process enhancement. Skilled in leading multicultural and cross-functional teams to successfully deliver HR programmes and projects. Maintains a high level of professionalism, confidentiality, ethics, and integrity to drive business growth and achieve organisational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
2005
2005
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Assistant Manager, HR Organisational Development
Equal-Ark Singapore Ltd.
03.2022 - Current
- Partner with CEO, Deputy CEO and HR Board/ Committee members in People and Culture strategies development to support the goals and objectives of the organisation (e.g. Developed manpower budget with the utilisation rate of 97% for FY23/24 ).
- Collaborate with Head of Departments to address talent management, acquisition, and L&D (e.g. Developed Job description and hiring requirements and secured talent onboarding and learning requirements).
- Champion change management in People and Culture transformation (e.g. Secured PSG-JR grant for Job Role Redesign (JRR) - completing Phase 1 of the Project, and obtained WSG funding for Career Conversion Programme with 80% salary support for the role).
- Leverage deep knowledge of Employment Acts and HR best practices on the review and redesign of HR Manual and policies (e.g. Served as a trusted resource and advocate on complex HR issues).
- Develop strong working relationships with staff, fostering a positive work environment (e.g. Improved employee engagement through town hall sessions, bi-monthly team meeting, half-yearly team bonding, annual team retreat & team building to foster a culture of open internal communication).
- Leverage knowledge in digitalisation to serve as a trusted advisor on HR process transformation initiatives (e.g. Designed a new Planning and Performance Appraisal Form (PPAFORM) with improved robotic automatic process flow, leading to efficiency in the appraisal process).
- Responsible for benefits and rewards administration (e.g. Developed and implemented a comprehensive Group healthcare benefits, increased annual leave & paid off-days, inaugural staff recognition programme incentive, which has increased the employee retention).
Senior HR Executive, Organisational Development
Breast Cancer Foundation
03.2021 - 03.2022
- Partner with General Manager, HR Board/ Committee and IT/Digital Board/ Committee members to implement strategies for HR and Digital transformation projects (e.g. Successfully completed the Reinstatement Project for handover and delivered BCF Office and Centre Renovation Project within 18 months, secured NCSS Tech & GO funding with savings up to 80% for overall digital initiative project costs).
- Provide HR operational and administrative support in managing front-to-end employee life cycle (e.g. Screening & hiring, on-boarding, compensation & benefits, training & development and off-boarding).
- Partner with Institutes of Higher Learning (IHL) on internship programmes, training & learning opportunities.
- Collaborate with IT vendors to implement and manage IT equipment and tools for new digital initiatives (e.g. Remote VDI Desktop Access, Just Login HRMS, IP Telephony, FRIS/ Biometric recognition, live studio AV system and Teleconferencing facilities).
Senior HR Executive, Global Mobility
Sembcorp Marine (SCM)
10.2018 - 03.2021
- Partner with overseas business entities (i.e. Indonesia, Brazil, Norway, China, and Netherlands) and Project Managers on projects manpower needs and employee deployment/ mobilisation (e.g. Managed to expedite manpower to support project needs in China within two months).
- Liaise with immigration and tax consultant, and insurance agent (e.g. Immigration & taxation matters, international work passes, and overseas secondment insurance coverage).
- Collaborate with overseas business entities and HR Business Partner on employee expatriation and repatriation operational matters (e.g. relocation, overseas allowance, lodging, on-boarding, payroll, leave, overtime, claims, performance appraisal, and off-boarding).
Senior HR Executive, Organisational Design
Sembcorp Marine (SCM)
11.2015 - 10.2018
- Lead coordination efforts for Organisational Design & Change Management Projects (e.g. Organisational restructuring - Successfully delivered SCM group restructuring projects, optimising the roles in Corporate, IT & Engineering Team functions, HR policies update, talent & succession planning for SCM senior leaders and etc.)
- Collaborate with Learning & Development team in developing employee career progression and competency skills framework for SCM group implementation (e.g. Developed and implemented a comprehensive career progression & competency skills framework for SCM production team).
- Programme Manager assigned to work with ASMI on Professional Conversion Programme (PCP) training grants (e.g. Secured Professional Conversion Programme (PCP) training grants for PMETs, achieving $1.7 million in total savings for salaries & training costs).
Senior Executive, Business Excellence
Sembcorp Marine (SCM)
11.2009 - 11.2015
- Partner with Engineering Project Construction & Commissioning (EPCC) senior leaders in maintaining ISO 9001 Quality Management System (QMS) to fulfill client project requirements (e.g. Collaborate with business units in handling clients’ ISO qualification audits, in securing several new-built projects).
- Act as main liaison person in QMS internal and external audits and certifications (e.g. Maintained ‘Zero’ non-compliance in external ABS audits for 6 years).
- Developed base documents as reference to EJA, Brazil yard for ISO 9001 certification (e.g. Assigned as QMS Project Manager to complete the key documents for QMS project implementation in Brazil).
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organisation.
Senior Sales Executive
Cesstech Sdn. Bhd.
06.2005 - 07.2009
Junior Business Consultant
QMS Management Sdn. Bhd.
04.2004 - 05.2005
Marketing Executive
Ivory Villas Sdn. Bhd.
08.2001 - 03.2003
Education
Master of Science - Environmental Studies
Universiti Putra Malaysia (UPM)
Bachelor of Arts (B.A.) - Education
Universiti Sains Malaysia (USM)
04.2001 - 08.2001
Skills
Financial budget oversight
Change management in digital initiatives
Compliance auditing
Performance assessment
Workforce engagement
Training and orientation
Analytical problem-solving
Policy implementation
Talent acquisition
Employee supervision
Collaborative team management
Effective vendor collaboration
Certification
SIT Digital in Business Transformation Certificate, 2025
Personal Information
Nationality: Singaporean
Timeline
Assistant Manager, HR Organisational Development
Equal-Ark Singapore Ltd.
03.2022 - Current
Senior HR Executive, Organisational Development
Breast Cancer Foundation
03.2021 - 03.2022
Senior HR Executive, Global Mobility
Sembcorp Marine (SCM)
10.2018 - 03.2021
Senior HR Executive, Organisational Design
Sembcorp Marine (SCM)
11.2015 - 10.2018
Senior Executive, Business Excellence
Sembcorp Marine (SCM)
11.2009 - 11.2015
Senior Sales Executive
Cesstech Sdn. Bhd.
06.2005 - 07.2009
Junior Business Consultant
QMS Management Sdn. Bhd.
04.2004 - 05.2005
Marketing Executive
Ivory Villas Sdn. Bhd.
08.2001 - 03.2003
Bachelor of Arts (B.A.) - Education
Universiti Sains Malaysia (USM)
04.2001 - 08.2001
Master of Science - Environmental Studies
Universiti Putra Malaysia (UPM)