SUSAN AK JACKSON MELINTANG
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and use of my interpersonal skills to achieve goals of the organisation.
Overview
10
10
years of professional experience
Work History
Operation Admin Cum Coordinator / Trainer cum Quality Control
IS Cleaning Service Pte Ltd
Singapore
11.2023 - Current
- Coordinate schedule and appointments for the operation teams
- Assist in the creation and maintenance of operational documentations.
- Manage communication and correspondence with clients, vendors, and internal team members.
- Collaborate with the management team to contribute to the overall improvement of operational processes and efficiency.
- Create, update, and deliver training programs on quality standards, procedures, and best practices.
- Conduct training sessions for new and existing employees
- Identify areas for improvement and implement quality improvement plans
- Performing routine and random on-site inspections and audits to assess cleanliness and hygiene standards across various client sites
Account Assistant – Finance Department
Ting Alliance Sdn Bhd
Kuching, Sarawak
12.2022 - 11.2023
- Managing accounting filing system.
- Accounting data entry using IRMS (Information Resource Management System), AutoCount and DynaMod.
- Checking and monitoring daily sales summary of every outlet.
- Updating and maintaining procedural documentation.
Insurance Sales Agent (Part-time)
Prudential Assurance Malaysia Berhad (PAMB)
Kuching, Sarawak
09.2022 - 11.2023
- Financial Planning & Advice
- Advising on and selling Prudential’s suite of products
- Building long-term relationships with clients, conducting portfolio reviews to ensure coverage meets changing needs, and addressing queries.
- Proactively finding new clients through networking, referrals, and roadshows.
- Ensuring all sales activities comply with regulatory requirements (MAS) and submitting accurate documentation for new business.
Site Supervisor
IS Cleaning Services Pte Ltd
Singapore
12.2015 - 02.2022
- Investigates complaints or feedbacks from customers.
- Data records: Work assignment, timecards & work periodic report.
- Assist interviewing new staff and to ensure staff acknowledgment of company policy.
- To do purchasing of work-related tools and supplies.
- Updates manpower on site.
- Monitoring grooming, service & safety standards of the staff
Education
Bachelor of Social Science with Honours - History
University Malaysia Sabah
01.2015
Malaysian High Education Certificate - undefined
Sekolah Menengah Kebangsaan Kapit No. 2
Kapit, Sarawak01.2011
Skills
- Proficient in Microsoft Words, Excel, PowerPoint, Adobe Acrobat and Data Entry
- Time management skill
- Work planning, arrangements, audit, and inspection
- ION Personal Responsibility In Delivering Excellent (PRIDE) - workplace management & on-ground service coaching (housekeeping)
- Develop a Risk Management Implemention Plan - bizSAFE level 2 by Workplace Safety and Health (WSH)
- Organise manpower
- Autocount, Irms (Information Resource Management System) and DynaMod
LANGUAGE
Malay
English
Iban (Native language)
PROFILE
- Age: 34 years old
- Date of Birth: 9th June 1992
- Nationality: Malaysian
- Race: Iban
- Religion: Christian
- Gender: Female
- Marital Status: Single
- Email Address: susanjackson499@gmail.com
- Contact: +65 8405 3178
Timeline
Operation Admin Cum Coordinator / Trainer cum Quality Control
IS Cleaning Service Pte Ltd
11.2023 - Current
Account Assistant – Finance Department
Ting Alliance Sdn Bhd
12.2022 - 11.2023
Insurance Sales Agent (Part-time)
Prudential Assurance Malaysia Berhad (PAMB)
09.2022 - 11.2023
Site Supervisor
IS Cleaning Services Pte Ltd
12.2015 - 02.2022
Malaysian High Education Certificate - undefined
Sekolah Menengah Kebangsaan Kapit No. 2
Bachelor of Social Science with Honours - History
University Malaysia Sabah